Customer Service Data Entry
Resume:
Dorothy A. Wolek
** ******** *****, ******, ** **784
********@*****.***
Authorized to work in the US for any employer
Work Experience
CDPAP Aide
Freedom Care Services, LLC - New Hyde Park, NY
2022 to Present
● Assisted developmentally disabled patients with daily living skills, hygiene such as toileting, bathing, meal prep, home safety housekeeping, organization skills, shopping, medicine management, corporate appointments and transportation, paper work, in-home services, and main contact to multiple agencies.
Teachers Aid
Middle Country Central School District - Centereach, NY 2020 to 2021
● Assistanted the teacher with lesson plan execution and supervision of students with Developmental Disabilities. Worked closely as part of a team of educators, therapists and family to set up and achieve short and long term goals with the students. Daily hygiene such as toileting and helping students in basic life skills and nourishment. CSR - Customer Service Representative
New York Department of Labor - Patchogue, NY
2013 to 2017
● General office administrative duties, data entry, email correspondence scheduling, bulk mail, filing, inventory, vendor contract, supply ordering, building and machine maintenance and troubleshooting. As well as working directly with the public in the call center and at the front desk answering questions and adding in the processing of filing claims, penalties, hearings, and related agency programs and policies. MVP- Motor Vehicle Representative
New York State Department of Motor Vehicles - Hauppauge, NY 2009 to 2013
● Assist the public in processing transactions, entering data, and providing information regarding licenses, registrations, identification, testing, insurance, penalties, hearings, and related agency programs and policies.
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Assistant Manager
Chrisdole Inc / Legend’s Cafe - Baldwin, NY
2003 to 2005
● Oversaw daily operations of the cafe, marketing, customer service, team building, staff training, daily inventory,general administrative duties such as data entry, general banking reconciling and recording,deposits, withdrawals, cash handling and drops, bookkeeping, tax receipts documenting, sales reports, employee files and bi-weekly payroll submission and approval
Teacher's Assistant
Henry Viscardi School - Albertson, NY
2002 to 2003
● Worked with students with orthopedic as well as hearing, visually, impairments, some of which required assistants in daily instruction of basic academic and independent living skills, performing additional instructional duties as well as aiding in personal care and hygiene needs.
Administrative Assistant
Downtown Pizza Inc - Carle Place, NY
1999 to 2002
● Administrative duties for operations 28 location franchise. Gathering and documented location sales, payroll and inventory reports, scheduled all team training and certification training, customer service, serverved as a main contact to vendors and Corp. office. As well as general office administrative functions such as accounts payable data entry, arrange marketing meetings, general banking reconciling and recording deposits, withdrawals, cash handling and drops, bookkeeping, tax receipts documenting, sales reports, employee files and bi-weekly payroll submission and approval. Education
BS Human Development /Counseling
SUNY Empire State College - Hauppauge, NY
presently 49 credits recived
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Working Skills
● Office management
● Medical scheduling (1 year)
● Medical terminology (1 year)
● Front desk
● Microsoft Outlook Calendar
● Google Suite
● Clerical experience
● Microsoft Excel (5 years)
● Microsoft Word (5 years)
● Microsoft Powerpoint (5 years)
● Google Docs (3 years)
● Google Suite (3 years)
● Salesforce (1 year)
● QuickBooks (2 years)
● Training & development
● Customer service (10+ years)
● Phone etiquette (10+ years)
● Office experience (10+ years)
● Filing (10+ years)
● Data entry (10+ years)
● Accounts payable (4 years)
● Inventory management (4 years)
● Interviewing (4 years)
● Vendor management (10+ years)
● Customer service
● Salesforce
● Employment & labor law
● Customer relationship management
● QuickBooks
● Genreal Bookkeeping
● Medical terminology
● Cash handling
● Payroll
● Working with people with disabilities
● Working With Students / teaching / training
● Mobile devices
● Restaurant management experience
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Completed Indeed skills Assessments
Sales skills — Proficient July 2022
Influencing and negotiating with customers
Full results: Proficient
HR: Compensation & benefits — Proficient August 2022 Knowledge of compensation and benefits programs
Full results: Proficient
Managing accounts in QuickBooks — Proficient August 2022 Using QuickBooks software to manage business financials Full results: Proficient
Customer service fit — Proficient June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Customer focus & orientation — Proficient June 2021 Responding to customer situations with sensitivity Full results: Proficient
Working with MS Word documents — Proficient June 2021 Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Customer service — Proficient May 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Proficient September 2022
Level of motivation and discipline applied toward work Full results: Proficient
Office manager — Proficient September 2022
Scheduling and budgeting
Full results: Proficient
Early childhood development — Proficient August 2022 Knowledge of the development of children ages 0-3 and of ways to foster that development Full results: Proficient
Customer focus & orientation — Proficient August 2022 Responding to customer situations with sensitivity Full results: Proficient
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Medical receptionist skills — Proficient August 2022 Managing physician schedules and maintaining accurate patient records Full results: Proficient
Management & leadership skills: Impact & influence — Proficient August 2022 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Administrative assistant/receptionist — Proficient August 2022 Using basic scheduling and organizational skills in an office setting Full results: Proficient
Administrative assistant/receptionist — Proficient June 2021 Using basic scheduling and organizational skills in an office setting Full results: Proficient
Call center customer service — Proficient July 2021 Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient August 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient August 2022
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient August 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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