Customer Service Call Center
Resume:
Judith C Donato RMA
Boynton Beach, FL *****
**********@*****.***
To Whom it may Concern, I am a Registered Medical Assistant. I am seriously looking to get back into the Healthcare Medical Field. I have work for 9 years in a call center environment .I have experience in running the Medical Records Department for a Group of Internists In Boca Raton FL, as well as Insurance Verification, Administrative, all aspects of the front office. I also worked as and Optometric Contact Specialist for Vision Works while going to college. Please at your convenience call or text me. Sincerely, Judith Donato RMA. 561-***-**** **********@*****.*** 7-27-2023 Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Certified Foot and Ankle Specialists - Boynton Beach, FL February 2022 to May 2022
All aspects of the Front Desk. Checking in Pts. Insurance Verification, Inputting all important Pt Information.Collection of Co- Pays.
Sr. Warranty Specialist/ Sales
American Residential Warranty - Boca Raton, FL
March 2013 to August 2021
Sales/ Home Warranties. Home Owners call in from our TV commercials well as outboard calls.We cover All major systems and appliances in case of a breakdown. If we can’t fix it we replace it.I am the Senior Specialist. We have many different plans to fit your budget.All potential customers have a 30 day money back guarantee . A plus with the BBB. We also sell ADT Security and Solar for your home. Education
Associate in Medical Asst. Business Management
Keiser University - Fort Lauderdale, FL
1992 to January 1994
High school diploma or GED
Skills
• All Aspects of Computers (10+ years)
• eClinicalWorks
• Medical Records
• Insurance Verification
• Medical Scheduling
• EMR Systems
• Medical Billing
• Customer Service
• Medical Office Experience
• Typing
• Vital Signs
• Anatomy Knowledge
• Medical Receptionist
• Patient Care
• Medical terminology
• Computer Skills
• Management
• Sales
• Microsoft Office
• Phlebotomy
• English
• Microsoft Word
• Front desk
• Marketing
• Communication skills
• HIPAA
• Experience Administering Injections
Languages
• English - Expert
Certifications and Licenses
Medical Assistant
January 1994 to Present
I have successfully completed the educational requirements and received a diploma and earned the major In Medical Assisting. On January 26,1994 in Ft Lauderdale, Fl. Assessments
Inside sales — Proficient
July 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Verbal communication — Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Retail customer service — Proficient
May 2023
Responding to customer situations in a retail setting Full results: Proficient
Work motivation — Proficient
November 2021
Level of motivation and discipline applied toward work Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Call center customer service — Proficient
February 2023
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
February 2023
Responding to customer situations with sensitivity Full results: Proficient
Sales fit — Proficient
May 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
August 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Registered Medical Assistant/ In Every State.
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