Customer Service Representative
Resume:
Quanetra Waldon
CUSTOMER SERVICE REPRESENTATIVE (TECHNICAL)
Houston, TX 77028
************@*****.***
Experienced in all customer relationship management, support and customer satisfaction. Excellent in building and maintaining client relationships, resolving problems and multitasking. Work Experience
Transporter
The Parking Spot - Houston, TX
December 2018 to Present
I transport guest from out lot to the bush airport to their Designated terminal Valet
SP Plus Transportation - Houston, TX
November 2017 to Present
I make sure every customer car is handled with care and also making sure every customer is properly taking care of. Also i handle cash and credit card transactions Bartender
3ds one stop shop - Houston, TX
July 2016 to December 2019
bar manager customer service serve adult beverages also handle food handle money clean stock and also inventory
CUSTOMER SERVICE REPRESENTATIVE (TECHNICAL)
COMCAST - Houston, TX
January 2015 to August 2016
Responsible for answering incoming calls regarding technical questions and problem resolution related to Comcast products as well as customer equipment. The Customer Account Executive (CAE) also handles billing overflow calls. Works to minimize and/or reduce truck rolls. Offers Comcast products and services to meet customer needs. The CAE relates well to the customer, thinks and exercises sound judgment, and acts responsibly in the customer's and the company's best interest. CASHIER
WALMART - Houston, TX
February 2014 to December 2014
Handling returns and answering questions about merchandise, store policies, and ongoing promotions, scanning coupons, applying discounts, processing payments, and ringing up sales on computerized cash registers.
CARGO SOLUTION SPECIALIST
UNITED CARGO - Houston, TX
July 2012 to January 2014
Checked import/export documentation to determine cargo contents, and classify goods into different fee or tariff groups, using a tariff coding system. Contact vendors and/or claims adjustment departments in order to resolve problems with shipments, or contact service depots to arrange for repairs. Determined method of shipment, and prepare bills of lading, invoices, and other shipping documents. Entered shipping information into a computer.
OFFICE ASSISTANT
KB MEDICAL - Humble, TX
December 2009 to May 2012
Handling everything pertaining to the appointments of the patients with the doctors and answering phone calls of both the internal departments and external calls. Handling the data entry jobs, maintaining records, financial and medical. Processing forms of medical insurance claims, bills and related matters. Typing Speed: 50 Words Per Minute
• Email Software (Outlook, Thunderbird, etc.)
• Internet Browser (Internet Explorer, Firefox, etc.)
• Peripheral Devices (Scanners, Printers, etc.)
• Personal Computers
• Word Processing Software (Word, WordPerfect, etc.) Education
Some college
Skills
• Customer Service
• Customer Care
• Call Center
• Restaurant Server
• Waitress
• Hostess
• Busser
• Waiter
• Bartending
• Mixologist
• Barback
• Food Handling
• Valet Parking
• Guest Services
Certifications and Licenses
Tabc
April 2019 to March 2021
Alcohol and food handler certificate
Additional Information
Experience in front desk /receptionist
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