Remigio Elizondo

Passionate and results-oriented Bilingual Customer Service Representative with

strong familiarity and experience for Account Management and Recruiting responsibilities. Possessing excellent leadership, communication, planning, conflict de-escalation, and problem solving skills. Effective in upholding professional work protocols, procedures, and corporate governance principles at all times in a fast paced environment.

Phoenix, AZ, 85013 l (480-***-**-** l adza2c@r.postjobfree.com Professional

Summary

Work History

Skills

Education

Certifications

Tier One Bilingual CSR Medicare/Marketplace l 09/2022 to Current Maximus, Phoenix, AZ

● Provide high-quality Marketplace enrollment and customer service, answering coverage-related questions while resolving data matching issues to ensure a one call resolution for optimal satisfaction at all times.

● Demonstrate strong conflict resolution skills by de-escalating disputes between multiple parties while addressing their issues effectively to maintain a positive customer service experience.

● January 10th, 2023: Dual Bilingual Marketplace/Medicare CSR

● July 24th, 2023: Bilingual A/B Medicare Claims

Flex Supervisor, promoted to Account Manager l 03/2022 to 08/2022 Securitas, Phoenix, AZ

● Coordinated and directed a team of 12 security guards, providing clear guidance and support to ensure the optimal operation of security service protocols for a demanding third party client; an operational warehouse for a Fortune 100 company.

● Managed payroll for all team members under my supervision, ensuring accuracy and timeliness, while maintaining confidentiality of sensitive employee information as a key principle.

● Oversaw scheduling and budgeting on a daily, weekly, and monthly basis, balancing workload and strategic resource allocation to optimize productivity and efficiency. Freelance English-Spanish Translator & Interpreter l 03/2020 to 11/2021 Self-Employed, Houston, TX/Phoenix, AZ

● Offered freelance translating and interpreting services to assist the Hispanic community in completing immigration paperwork and documents with accuracy and precision.

● Demonstrated cultural sensitivity and linguistic proficiency in facilitating clear and effective communication between clients and government agencies to ensure successful outcomes.

● Showed advanced proficiency in both source and target languages, including specialized terminology and technical jargon used in government-related documents.

● Interpersonal Skills

● Effective Time Management

● Compliance & Risk Management

● Conflict Resolution

● Labor Negotiations

● Critical Thinking

● HR Recruitment and Selection

● Project Management

● Team Training & Development

● Lane Tech College Prep, Chicago, IL

High School Diploma

● San Jacinto Junior College,Pasadena, TX (0.5 years) Business

● St. John’s NeuroMuscular Therapy Center, Houston, TX Neuromuscular Therapy, Technical Diploma

● O.S.H.A. 30 Certified, O.S.H.A. Group - 2020

● COVID Contact Tracing Certification, John Hopkins - 2020

● Level One Fingerprint Clearance Card, AZ Department of Public Safety - 2021

● HIPAA Certified, The HIPAA Group, Inc. - 2022

● Heat Stress Awareness and Prevention Certified, D2K - 2022

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