Customer Service Care
Resume:
DEIDRE LOPEZ
Chief Operating Officer
CONTACT
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******.****.*****@*****.***
EDUCATION
Delta College – AS in Accounting
WORK EXPERIENCE
Sunrise Native Recovery – Chief Operating Officer
11/2021 – 12/2202
Assisted in opening and growing the company from the early stages by creating and implementing processes, daily flow, communication trees/chain of command. This allowed for major growth while still maintaining a small company culture. Execute strategic plans, operational goals, and performance metrics that drive productivity. This also created opportunities for growth in the company and opened new revenue sources.
A3D Services – Owner and Operator
01/2019 – Present
Started and grew a successful small cleaning/janitorial company. Using B2B and other marketing strategies to maintain and grow client base through quality service and topnotch customer care.
Axiom Care – Director of Operations
01/2019 – 11/2022
Manage day to day site operations, including scheduling and budgeting. Develop, instill, and maintain strong, positive program culture among staff. Execute strategic plans, operational goals, and performance metrics that drive productivity. Created new systems, wrote on grants and bids and developed optimal processes that allowed for easy direction and flow at each site. This also created opportunities for growth in the company and opened new revenue sources and business connections.
A&L Restaurants – Area Manager
2015 – 2018
Scheduling, customer service and ensuring that the best possible experience was had, inventory and budgets, creating a positive culture that shines through to the customers.
American Plastics – Accounting Department Manager
2004 – 2012
Account Receivables, Account payables, payroll, Collections, Managing the accounting team, scheduling. Went from a local company to having multiple sites in 3 different states.
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