Customer Service Pharmacy Technician
Resume:
Charice Gross
Memphis, TN *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
CSR - Customer Service Representative
Servicemaster/ American Home Shield- CSR - Memphis, TN April 2016 to Present
Accept/make calls to resolve customer complaints
● Per contractual guidelines works with service companies to resolve issues in the home
● Data input & process work orders for claims
● Helps / assist customers with understanding the guidelines of the warranty Help/assist residents
Allenbrooke Nursing Rehab
October 2014 to July 2016
with their activities of daily living.
● Data input of the residents behaviors.
● Provide customer service to residents & their families.
● Assist the nurse in caring for the residents.
Pharmacy Tech/ CSR
Aerotek/Accredo
March 2012 to November 2014
Accept/make calls while producing prescriptions.
● Provide customer service to doctors, nurses, & patients.
● Work with doctor offices to make sure patients had their medications on time.
● Produce faxes to send to insurance companies.
Education
Associate's
Concorde Career College - Memphis, TN
May 2010
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (2 years)
• RETAIL SALES (4 years)
• TEAM PLAYER (10+ years)
• Customer Care
• Call Center
• Customer Support
• CSR
• Pharmacy Technician Experience
• Compounding Medications
• Typing
• Order Entry
• Hospital Experience
• EMR Systems
• Medical Terminology
Certifications and Licenses
Associates Degree
May 2010 to Present
Applied Science
Sterile compounding
National Pharmacy Technician Certification (PTCB)
CNA
CPR Certification
First Aid Certification
AED Certification
State Tested Nursing Assistant
BLS Certification
Additional Information
Skills
To gain employment in customer service, which will inspire me to enhance my skills I have acquired and work as a team player in a positive atmosphere.
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