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Quality Lab Customer Service

Location:
Sylmar, CA
Posted:
October 10, 2023

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Resume:

Lucine Tatavosian

***** ***** ** *** ****** CA **352 Cell # 818-***-**** adz9u6@r.postjobfree.com

Summary

Seeking for a career in operations that will utilize skills in research, problem solving, innovation and improvements to accomplish organizational adjectives.

Core competencies

GC, GCMS, GCMSMS, HPLC, LCMS, IC, ICP, ICPMS, UV

professional Experience

Micro Quality Lab/ Certified Group

Laboratory manager September 2021- October 5

Key Deliverables:

Directed operations, supervision of all lab including Analytical, Raw, heavy metal, OTC, cosmetic and receiving. Overseeing scheduling.

Research study and method development

Bringing on board new methods in order to grow and be competitive in the market Innovation, new techniques and establishing new ideas to create new values Control activities according to established standards and measurement Apply corrective actions for standard deviations

Provide leadership for the laboratory personnel by motivating communication, counseling and collaboration Prepare and mentor laboratory regular work flow

Strong leadership and management skills. Ability to make independent judgment and to act calmly quickly and logically in a crisis situation

Process excellent verbal and written communication skills with customers Fully technical knowledge for all lab areas

Proven time management skills and a strong attention to details Managing technicals to carry out the work per the planning schedule Reduce the operation cost, improve customer retentions, introduce new product and service to increase the revenue Analyzing the gaps in the processes and finding solutions and set goals to be accomplished Problem solving skills, identifying the problem, analyzing solutions and deciding on the best course of action Producing accurate data in timely manner

Manage all laboratory activity including training and documentation Implemented all lab tests ran in house and followed up on all tests send out In charge of troubleshooting, feasibility study and root cause analysis for out of spec test results including stability study Updated lab policies and procedures to meet regulatory requirements Leading the team for Validations, verifications and method transfer Customer facing activities for product development, marketing and problem solving. Micro Quality labs Sept 2015- 2021

Analytical lead, research and development

Troubleshooting, method developments and improvements Feasibility and suitability studies

Validations, verification, method transfers and equivalencies. Training new employees

Preparing SOPs and procedures

Analyzing finished, bulk or raw materials using USP, EP, AOAC, EPA, in-house or customer provided methods Instrument Maintenance

Arrange work schedule and instrument usage in order to be the most efficient to meet the set turn arounds Communicate with customer service representative to meet customer’s need Conference calls. Communicate with the customers for new projects to troubleshoot when out-of-spec results were reported Some of the developed methods are:

PCB,Dioxin Furans by GCMS Triple Quad, Various terpene compounds by GC-FID and GCMS, GCMS SCAN for unknown chemicals on GCMS, Lanolin and petrolatum by GCFID, Colloquial oatmeal by UV, Sugar profile by GC FID, Fragrance Allergen’s by GCMS, Nitrosamines by GCMS, PAH by GCMS, SLS and SLES by IC, Impurities on LCMS such as Glyphosate, Acrylamide, MEI, Aflatoxin’s, Cyclamate and Leupeptin by LCMS, Vitamin D by LCMS, Thujone by GCMS,Caffeine by GCMS, 1,4 Dioxane and Benzene by GC head space.

Some of the duties and test methods performed are: Pesticide residue by GCMS Triple Quad, Phthalate by GCMS Triple Quad, Nicotine content by GC-FID, Amino Acids by GC, Fatty Acids by GC, Alcohol, Glycerin, DEG,EG content by GC-FID, Vitamin E by GC,GCMS, Residual solvents by GCFID and Anion, by IC

American Environmental Laboratory February, 2009- September, 2015 Senior Environmental Chemist

Research and development such as 1,4 Dioxane and 1,2,3 Trichloropropane Demonstrate flexibility by independently determines task and steps involved for project for accuracy and on time delivery Applying regulatory and quality principal to analysis Highly adaptable to rapid changes according to priorities to manage multiple projects, investigate analytical problems and find solution to reduce lab errors.

LIMS team Member, Involved in developing LIMS system that synchronized sample information and lab results from the sample generators.

Applying numerous chemical techniques ( chromatography, spectroscopy, titration, distillation) Some of the tests performed are:ICP(EPA6010) GC (EPA 8082, 8081)GC MS (601, 602, 8260B, 8021B), IC, oil and grease, Flash point, Cyanide and nitrogen distillation, worked in Raw, heavy metal and VOC departments. Hiaz Co. Vienna Austria 2000-2001

Case manager

Interviewing clients, data entry, preparing documents to complete the fils for the US embassy VAN Electroplating Factory, Tehran, Iran 1998-2000 Testing, maintaining and troubleshooting of plating solutions such as Nickel, Copper and Chrome. Managing, evaluating, testing and treating the wastewater from industrial plating. Performing evaluation of incoming chemical materials to the factory. Farhan-Sara Co, Delhi, India 1997-1998

Technical Editor

Selecting and editing of written scientific material for publishing. EDUCATION

University of Iran, Isfahan ASAD. 1992-1996

Bachelor of Science, Applied Industrial Chemistry

http://www.ui.ac.ir

High school science Diploma,

Kannan High School, Isfahan, Iran. 1988-1992

RESEARCH PROJECT

khodrang Factory in Iran

Leonardo Project – Humanity and Chemistry 1996

performing classification of paint quality and testing of the paint according to standard demand

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VAN Electroplating 1998-2000

Researching and Designing wastewater treatment for Chromium waste Certificates:

Certificate of achievement from VAN Electroplating Industrial wastewater treatment certificate from Industry of Tehran/lran



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