It Tech Customer Service
Resume:
Taylor Peterson
Grand Prairie, TX *****
******************@*****.***
*Authorized to work in the US for any employer*
Work Experience
Benefits Specialist
Alight Solutions - Remote
September 2023 to Present
• Answer high-volume inbound customer calls via an automated phone system.
• Make outbound calls to patients, referrals, and sales as needed.
• Helping users elect their health insurance
• Provide excellent customer service while assisting customers over the phone.
• Manage workflow scheduling, data entry and accuracy verification
• Entered numerical data into databases with speed and accuracy
• Provided active and appropriate information in response to customer inquires. IT Tech Support
State Farm Mutual Automobile Insurance Company - Remote July 2022 to December 2022
• Contract Assignment
• Responsible for troubleshooting and analyzing computer networks and software
• Provide excellent customer service while assisting State Farm agents over the phone
• Resolve technical issues in a timely manner using available resources within the company
• Provide technical assistance with setting up Yubikey and Microsoft Outlook
• Updates & maintains a comprehensive testing protocol for Service-now instance upgrades with the purpose of certifying all applications for use after the upgrade completes
• Used Active Directory to unlock in-house employees accounts Tech Support Agent
Mei Auto Corporation - Arlington, TX
June 2021 to July 2022
• Organize various computer issues
• Often work under computer/network administrators supervision to help IT and non-IT users
• Responsible for troubleshooting and analyzing computer networks and software
• Provide excellent customer service while assisting customers over the phone.
• Maintain ongoing communication with relevant departments to confirm accurate data delivery, reducing errors.
• Manage workflow scheduling, data entry and accuracy verification
• Entered numerical data into databases with speed and accuracy HR Assistant/Recruiter
Landon Ridge Alamo Ranch - San Antonio, TX
February 2017 to March 2021
• Answer inbound calls and make outbound calls
• Assist managers and executives with preparing documents and organizing files
• Processed Payroll and Approved Timesheets
• Schedule meetings and perform clerical tasks
• Assisted with new hire trainings
• Proficient in Microsoft Office
• Executed on daily data-entry responsibilities for a fast-paced office
• Screen Job Applications and scheduled interviews with potential employees Education
Associate Degree in Creative
St.Philip's College - San Antonio, TX
September 2017 to January 2019
High School Diploma
John F. Kennedy High School - San Antonio, TX
September 2015 to June 2017
Skills
• Active listening
• Communication
• Creativity
• Critical thinking
• Customer service
• Decision making
• Typing
• Problem solving
• Organization
• Teamwork
• Help Desk
• Cold Calling
• Human resource
• Leadership
• Phone etiquette
• Medical office experience
• Customer retention
• Office experience
• Training & development
• Troubleshooting
• Microsoft Windows
• Technical Support
• IT Support
• Desktop Support
• Network Support
• Sales (1 year)
• ServiceNow (2 years)
• Data entry (2 years)
• Active Directory (1 year)
• Leadership (3 years)
• Analyzing (2 years)
• Clerical experience (1 year)
Certifications and Licenses
ARRT Certification
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