alyssagilbert**@ALYSSA gmail.com (***)GILBERT -***-5084 Brookfield, CT 06804

Links

• https://www.linkedin.com/in/alyssa-gilbert-157072177/

• https://litchfielddistillery.com/mixology-spirit-alyssa-gilbert/ Skills

• Communication

• Problem-solving

• Creativity

• Leadership

• Time Management

• Critical thinking

• Adaptability

• Organization

• Interpersonal

• Teamwork

Experience

Bartender Dolce Restaurant & Wine Bar - Danbury, CT 09/2022 - Current

• Greeted customers and provided excellent customer service.

• Provided drink suggestions to customers based on their preferences.

• Prepared alcoholic and non-alcoholic beverages according to recipe standards.

• Adhered to state regulations regarding serving alcohol responsibly.

• Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

• Ensured proper sanitation of bar area, glassware, utensils, and equipment.

• Performed opening and closing duties including restocking supplies.

• Resolved customer complaints in a professional manner. Bar Manager Del Primo Ristorante & Bar - Brookfield, CT 02/2020 - 06/2022

• Developed strategic plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

• Ensured optimal beverage stock by assessing inventory and collaborating with other managers to implement cost- effective measures.

• Worked closely with distributors to bring in new products, recipes, host events, and more.

• Created unique drink recipes and specialty menus to meet customer preferences while optimizing profitability.

• Addressed escalated customer concerns with efficiency and expertise to enhance and foster long-term loyalty.

• Provided comprehensive staff training, oversaw daily operations, and promptly resolved issues to maximize customer service.

• Enforced safety regulations and ensured proper sanitation practices were followed by all employees.

• Formulated and executed social media strategies to align with business goals.

• Amplified customer engagement through Instagram, aligning posts with the brand and current trends.

• Developed and managed content calendars for Instagram to establish timely and relevant posts. Waitress Prime Pub - Danbury, CT 02/2018 - 01/2019

• Mastered the menu and provided accurate responses to customer inquiries, offering recommendations.

• Successfully upsold high-profit items such as mixed drinks, appetizers, and desserts to enhance sales.

• Demonstrated exceptional accuracy in taking orders and delivering food, resulting in little to no customer complaints.

• Ensured customer satisfaction by maintaining a friendly and approachable demeanor.

• Effectively resolved customer complaints in a timely and professional manner, resulting in repeat customers and referrals.

• Checked back with customers throughout meal service to ensure satisfaction.

• Ensured server areas were clean and stocked to enhance table serving efficiency.

• Maintained composure during difficult customer interactions and busy shifts. Education

Fairfield University Fairfield, CT 08/2023

MBA: Marketing

References

• Nicole Crocitto, Dolce Restaurant & Wine Bar, adz9r5@r.postjobfree.com, 1-347-***-****

• Michael Lavelle, Del Primo Ristorante & Bar, adz9r5@r.postjobfree.com, 1-412-***-****

Contact this candidate