Melissa Smith

Amarillo, TX *****

adz9qp@r.postjobfree.com

+1-806-***-****

Over 25 years of Customer Service Experience.

Authorized to work in the US for any employer

Work Experience

Driver

Railcrew Xpress (RCX) - Amarillo, TX

June 2022 to December 2022

• Transported Railroad workers to and from trains as call on by BNSF on daily basis. Legal Secretary

Cody Pirtle Attorney at Law - Amarillo, TX

October 2021 to March 2022

Calendar scheduling of docket calls, jury trials, pretrial motions, efiling, opening and closing files, answering the phone, obtaining and downloading Discovery for cases putting files together calling clients calling court coordinators setting up plea hearings. Personal Assistant

Hayden Baca - Amarillo, TX

October 2018 to October 2021

•Keep daily appointments logged on calendar

•Schedule Clients

•Oversee Management of Residential Properties

Paralegal Studies Program

Amarillo College - Amarillo, TX

January 2015 to May 2018

•Associate's Degree in Legal Studies,

•Graduation May 11, 2018.

HR Assistant

Kelly Services - Amarillo, TX

September 2014 to October 2014

•Human Resources/Work @ Home Recruiter -Call persons who have applied to Sitel's website for work@home virtual call center position. Call and conduct over the phone interview, internet speed test, and make job offer with the campaign hiring.

Customer Service Representative

Kelly Services - Amarillo, TX

January 2014 to April 2014

•CSR Answer inbound customer calls for Medicare Part D PDP Order Puller

Kelly Services - Amarillo, TX

July 2013 to November 2013

•Order Puller orders for store restocking of Hastings stores. Stay at Home Mom

Stay At Home Mom/Wife - Skiatook, OK

July 2009 to June 2013

Husband worked full time.

Gate Attendant

City of Amarillo Amarillo - Amarillo, TX

January 2008 to July 2009

Weighed in and out vehicles' coming to city landfill to dump. Daily deposits and end of month reports for city and private companies collections.

Cook/Cashier

Judy's Place - Amarillo, TX

May 2006 to October 2007

Responsibilities included to run register and to take customers orders, also cooking orders correctly to the customers satisfaction.

Stay at Home Mom

Stay At Home Mom/Wife - Amarillo, TX

July 2005 to April 2007

• Care for 2 children, cooked, cleaned, laundry, ran errands.

• Husband worked full time

Admin Assistant

Fred Loya Insurance - Amarillo, TX

January 2002 to July 2005

Worked under Area Manager, 5 offices. Checked daily stats, deposits. Verified needed information for car insurance to be issued. Collections. Started as CSR,

~prepared weekly mailings to Home Office and Underwiting Dept, the previous weeks policies and endorsements, credit packing list and mailing label and arranged pick and deliver with DHL. Education

Associate's in Criminal Justice

Amarillo College - Amarillo, TX

August 2018 to May 2019

Associate's in Legal Studies

Amarillo College - Amarillo, TX

January 2015 to May 2018

Diploma

Highland Park High School - Amarillo, TX

1987 to 1990

Skills

• Word processing

• Typing

• Customer service

• Microsoft Word

• Microsoft Excel

• Administrative Experience

• Human Resources

• Legal research

• Legal Drafting

• Adobe Acrobat

• Microsoft Outlook

• Communication skills

• Microsoft Office

• Organizational skills

• Office experience

• Conflict management

• Notary (1 year)

• Databases (2 years)

• Office Management

• English

Certifications and Licenses

Driver's License

Paralegal Certificate

Certified Notary Public

January 2022 to January 2026

Assessments

Attention to detail — Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Legal skills — Proficient

June 2021

Supporting legal procedures, preparing documents, doing research, and collecting client information in a legal setting

Full results: Proficient

Working with MS Word documents — Proficient

August 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Office manager — Proficient

January 2020

Scheduling and budgeting

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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