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Front Desk Unit Manager

Location:
Goose Creek, SC
Posted:
October 09, 2023

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Resume:

DORIS O IWEZOR

**** ******* ***** ******** ***** Carolina

803-***-****

adz9og@r.postjobfree.com

SUMMARY

A team player striving to fulfill the demands of every project. Successfully demonstrating an ability to manage multiple resources and projects. Follows project guidelines, creates functionality for the system and reports all developments. An excellent problem solver that communicates well with people. Manages and updates the healthcare software system. EPIC GO-LIVES- ClinDoc, CPOE, Ambulatory, Stork, OpTime, Anesthesia, Beaker. CERNER GO-LIVES- Power Chart, Power Order, Power Chart Maternity, Surgent, Ambulatory, FirstNet, Cerner Registration and Scheduling.

EPIC OVERVIEW

● Supported physicians with placing order, order sets, notes, creating, modifying, and sharing smart phrases, managing in basket, navigating through result review, chart review, order review, medication reconciliation etc.

● Provided support to Surgeons, Nurses, Unit Secretaries, Case Managers, Nurse Managers and Front desk

● Assisted floor super users on issue resolution

● Provided support to nurses with admission, transfer, discharge navigators, flowsheet, MAR, chart review etc

● Troubleshoot workflow issues and report any technical issue and other issues to command center

● Helped end users navigate through the unit manager.

● Documented complex issues encountered by end-users during Epic Go-Live as required, submit and follow-up workflow issue ticket submitted for resolution.

● Assisted front desk staffs with how to run reports, document patient telephone call encounters, create and edit pool, send communications within and outside practice, check patient in/out, entering patient demographic information, insurance information and collecting payment and closing the cash drawer. PROFESSIONAL EXPERIENCE

EPIC CLINDOC ( Impatient )

Atrium Health (NC) August 2022

CERNER POWERCHAT

TJ Samson Health( KY) July 2022

EPIC BEAKER

ADVENT HEALTH, LAKE WALES March 2022

EPIC STORK (Wave 4)

NEWYORK-PRESBYTERIAN, NEWYORK Dec 2021

EPIC CPOE

TRINITY HEALTH Oct 2021

EPIC CLINDOC

ORLANDO HEALTH Aug 2021

EPIC CLINDOC

RWJBH SOMERSET NEW JERSEY June 2021

EPIC STORK

TRINITY HEALTH, ALBANY, NEW YORK. May 2021

EPIC CLINDOC

ORLANDO HEALTH April 2021

EPIC CLINDOC

THOMAS JEFFERSON UNIVERSITY HOSPITAL Feb-Mar 2021

CERNER FIRSTNET

UTMC, KNOXVILLE, TENNESSEE December 2020

EPIC CLINDOC/CPOE

VIRTUA HEALTH, NEW JERSEY November 2020

EPIC CLINDOC

HACKENSACK MERIDIAN HEALTH (WAVE 3), NEPTUNE, NEW JERSEY October 2019 EPIC STORK

NYCH+H BELLEVUE HOSPITAL, NEWYORK March 2019

EPIC CPOE

ADVOCATE HEALTH CARE, PARK RIDGE, CHICAGO. Dec 2018 CERNER POWERCHART

NORTHSIDE HOSPITAL HEALTHCARE SYSTEM, CANTON, GEORGIA. Nov 2018 EPIC AMBULATORY

UNIVERSITY OF CONNECTICUT Nov 2018

EPIC AMBULATORY April 2018

SELECT MEDICALS (SELECT HOSPITAL) NEWARK, OHIO

EPIC CLINDOC

MEDITECH EXPANSE/ EMERGENCY DEPARTMENT Jan 2018

EPIC AMBULATORY

PROVENA COVENANT HOSPITAL, URBANA, ILLINOIS Nov 2017 EDUCATION

Bachelor’s Degree, physical therapy

Debrecen Hungary (Europe)

Bachelor’s Degree in Nursing

Satakunta University of Applied Sciences Pori Finland (Europe)



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