MOHAMAD KAHOOK

adz9nj@r.postjobfree.com 330-***-**** Tallmadge, OH 44278

Service-oriented manager focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Business Development

Business Administration

Customer Retention

Verbal and Written Communication

General Manager 300 E Exchange inc - Akron, OH 03/2003 - 08/2023 Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Resolved customer complaints quickly while maintaining high quality standards of service delivery. Supervisor 300 E Exchange Inc - Akron, OH 12/1993 - 03/2003 Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Resolved customer complaints in a timely manner while ensuring customer satisfaction. Identified needs of customers promptly and efficiently. Graduate Assistant University of Akron - Akron, OH 06/1992 - 12/1993 Managed multiple tasks simultaneously while meeting deadlines under pressure. Conducted research to support faculty members in their teaching and research activities. Analyzed data to assist professors with various projects. University of Akron Akron, OH 12/1993

MBA: Business Management

Graduated summa cum laude

University of Akron Akron, OH 12/1991

Bachelor of Arts: Communications

Tallamadge High School Tallmadge, OH 05/1988

High School Diploma

Summary

Skills

Experience

Education and Training