WILEY COONFIELD

adz9m7@r.postjobfree.com

619-***-****

Administrative Support professional with customer service knowledge; advanced computer skills; organizational and problem solving skills with professional team support.

QUALIFICATIONS

Customer Service

Curriculum Completed – Cisco Certified Network Associate (CCNA)

Microsoft Office 2016 Suite - Word, Excel, PowerPoint, Outlook 2016

Microsoft Publisher 2016

Active Department of Defense Secret Security Clearance - April 2013

Public Trust Clearance

Salesforce

SharePoint 2013

Inventory Manager (IM)

Data Entry

Typing - 55 WPM

EXPERIENCE

Kros-Wise - Administrative Support, Naval Information Warfare Center Pacific, San Diego

San Diego, California; 08/2018 to June 2022

Administrative support for Networks Division at Division and Branch levels. Meet and greet visitors. Receive and make phone calls. Schedule conference room meetings. Submit multiple, group security clearance visits within Joint Personnel Adjudication System. Coordinate and schedule employment candidate interviews; prepare interview panel packets. Prepare/assemble staff meeting materials, assist with meeting presentations. Record meeting minutes to review/edit and distribute to supervisory personnel. Assist teams with document creation/revisions of departmental forms. Maintain/update organizational charts. Update Process Guide within Standard Operating Procedures as needed. Perform time keeping entries within Naval Enterprise Resource Planning. Assist personnel with updating/editing travel vouchers/forms in Defense Travel System. Review, format and route departmental forms, letters and employment packages; scanning and archive to shared computer drive. Prepare documents, letters and correspondence within Navy Center guidelines. Assemble Security Clearance upgrade packages Update bulletin boards and create updated flyers. Review, edit, create PowerPoint slide presentations as requested. Stock office supplies, maintain printers; inventory management. Submit purchase requests for procurement process. Maintain Secret Security Clearance.

Global Consulting International - Medical Records Clerk, Naval Medical Center San Diego

San Diego, California; 08/2017 to 07/2018

Assessment review for outpatient treatment records, electronic and hand written documents scanned into electronic medical record. Review and prepare records for retirement and prepare for shipping. Maintain medical records, file reports, retrieve records, and deliver/pick up records during the retirement process. Scan records into the Healthcare Artifact and Image Management Solution (HAIMS) and compile patient records, progress notes, orders, dictations, lab and x-ray result, consults and nursing notes in preparation for record retirement. Review documents prepared for signature for compliance with departmental and Command policies. Assist with various administrative duties including photocopying, typing various documents, retrieve lab and radiology results and customer service. Maintain Secret Security Clearance.

VASTEC - Document Control Specialist, Naval Medical Center San Diego

San Diego, California; 05/2017 to 08/2017

Retrieve and prepare documents, reports, charts, correspondence, and other records from a number of sources for scanning. Scan and commit images to film, CD, or online archival storage utilizing an imaging scanner. Verify scanned documents' accuracy, proofreading, spelling, grammar and punctuation and paging; reconcile errors and resolve discrepancies; Maintain records and automated recordkeeping system to identify, maintain, store, and control source documents and electronic records and media. Operate, adjust, and maintain electronic imaging equipment, tools, software, personal computers, and other office equipment. Maintain Secret Security clearance.

FCI Federal - Mail Room Clerk, U. S. Citizenship and Immigration Services, Department of Homeland Security, San Diego

San Diego, California; 08/2016 to 05/2017

Customer Service. Data entry. Shipping and receiving. Process and ship outgoing and incoming Fed Ex and United Parcel Service (UPS) shipments. Create manifests utilizing Microsoft Access. Process incoming postal mail. Process outgoing mail via Pitney Bowes automated metered mail processing equipment. Shipping and receiving of confidential, sensitive files. Received incoming files for agency distribution. Maintain mail logs. Document daily production with Excel. Maintain Secret Security Clearance and Public Trust Clearance.

AR Services, Limited - General Clerk I, Naval Air Station, North Island

San Diego, California; 01/2016 to 05/2016

Customer Service. Electronic records management, archiving and storage utilizing Total Record Information Management (TRIM) system at Naval Base Personnel Support Detachment unit. Ensure Transaction Online Processing System (TOPS) sheets are present. Maintain confidentiality of sensitive records/personally identifiable information per Department of Defense/Department of Navy (DoD/DON) policies and procedures, continuously. Ensure proper storage of hard copy records per DoD/DON policies and procedures. Use of Microsoft Office Suite products (Word, Excel, Outlook, Office 365). Maintain Secret Security Clearance.

•Accomplishments - Continuous 100% accuracy of electronic storage of personnel travel related multi-page documents totaling over 9,930 total documents.

Qualcomm, Inc. - Administrative Services Clerk II

San Diego, California; 07/2008 to 11/2015

•Customer service. Inventory Management (IM) for two sites managing daily/weekly orders. Maintain copy room, conference room, break room supplies. Maintain/troubleshoot printers, printer supplies, multi-function devices. Provide support for 200+ employees. Acquired/maintained Department of Defense (DoD) Secret Security Clearance to support Qualcomm Government Technology Groups. Deliver, scan/prepare company packages/mail. Respond to Salesforce tickets/requests as needed. Monitor/track assignments within Salesforce to completion. Update electronic

•Sharepoint Publihing SharePoint files updates publihsed via web portal timely manner frequently as required. Successful completion of MS Certified Solutions Expert (eg. Excel, SharePoint, and PowerPoint) or current applicable certification

•HTMLexperience/Hobbyist - 3 years coding experience manage data visualization

•Working knowledge of Tableau, ArcGIS and the ability to produce photo process/editing, graphic design and creation of professional multi-media presentations in SharePoint

•Assess and correct printer/copier equipment malfunctions with notifications sent to appropriate departments for repair. Performed Reception duty; issued badges per company policies/procedures for guests, vendors, customers.

•Contributing Team Member for Qualcomm Support Services Newsletter. Writing/research technical/information to publish articles. Increased readership using Microsoft Publisher to create templates/publish/edit/format newsletter editions for team.

•Inventory Manager for two sites, accomplishing 100% accuracy of weekly inventory/orders

Manpower, Inc. - Administrative Services Clerk I – Temporary for Qualcomm, Inc.

San Diego, California; 01/2008 to 07/2008

Customer service. Maintain copy rooms, conference rooms. Troubleshoot printers, multi-function devices. Provide Administrative Services support for 107+ company employees. Troubleshoot, assess and correct printer and copier equipment malfunctions, with notifications for repair to appropriate departments. Maintain and respond to all departmental emails, clarifying and addressing all requests. Perform Reception duty

•Team Member for the Administrative Service Departmental Newsletter Team

Allied Barton Security Services - Security Officer

San Diego, California; 08/2004 to 01/2008

Monitored water pressurized sprinkler equipment and building temperatures regularly to ensure company property and equipment is in safe, optimum condition. Completed Condition Reports for maintenance, emergency, and safety repairs as required.

•Recognized as Officer of the Month, January 2005. Nominated for Officer of the Year for 2004

EDUCATION

San Diego Community College District Continuing Education (Ongoing/Currently enrolled) – Cisco Certified Network Associate (CCNA) Curriculum; San Diego, California

Certificate of Achievement, Windows 2000 Professional and Server; New Horizons Computer Learning Centers; Ft. Worth, Texas

Electronics Technology Curriculum, Tarrant County College, Fort Worth, Texas

High School Equivalency Diploma, G.E.D., Texas Christian University, Fort Worth, Texas

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