Customer Service Continuous Improvement

CYNTHIA WALKER

*** *. ******** **. *********,WA. 98664·360-***-****

*****************@*****.*** ·

Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possess strong problem-solving skills and able to multitask in a fast-paced environment. I am aiming to utilize my abilities to successfully fill a role in customer service on your team. I am seeking to utilize my excellent communication, interpersonal and organizational skills to complete tasks. Reliable with good work ethic and able to quickly adapt to new tasks and environments. EXPERIENCE

JAN 2018 – PRESENT

CARE PROVIDER, AGING AND DISABILITY IN WASHINGTON

Provide assistance with daily living, dressing, grooming, and bathing. Help with in home management tasks,, meal preparation, grocery shopping, routine cleaning. Assist clients with daily living needs to maintain self-esteem and general wellness. APR 2019 – DEC 2022

SUPERVISOR, UPS

I applied strong leadership talents and problem-solving skills to maintain team efficiency and organized workflow.

Monitored workflow to improve employee time management and increase productivity. Evacuated employee performances and coached and trained to improve work areas. FRED MEYER CUSTOMER SERVICE/PIC JUN 1999 TO DEC 2003 I ran customer service, handled large sums of money, in charge of all cash drawers in variety department, cashed checks, returned/exchanged merchandise, answered phone lines, customer complaints, sold hunting and fishing licenses.

EDUCATION

JUNE 1986

GED, PORTLAND COMMUNITY COLLEGE

MAY 2015

BUSINESS/COMPUTER,BUSINESS COMPUTER TRAINING INSTITUTE SKILLS

• Supervising experience

•

2

• Load/Unload

• Forklift

• Materials Handling

• Shipping & Receiving

• Warehouse experience

• English

• Customer Service

• Positive and Constructive Feedback

• Continuous Improvement

• Skilled Trainer

• Leadership

• Creative Issue Resolution

• Managing Operations and Efficiency

• Effective Workflow

• Phone Skills

• Cash Handling

ACTIVITIES

Certificate from UPS for leadership

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