Customer Service Entry Level

Jamella M. Lewis JL

**** ********* ***** *******, ** 32810

Phone: 407-***-**** E-Mail: *******.*****@*******.***

Objective

Detail-oriented and motivated accounting graduate seeking an entry-level position to apply strong analytical and problem-solving skills along with years of customer service experience in a professional environment. Eager to contribute to a team and leverage a solid foundation in financial principles to ensure accurate financial reporting and compliance.

Work Experience

Pearson, Orlando, FL Senior Enrollment Advisor March 2021- present

•Communicate with prospective students via call campaigns, emails, and faxes regarding the Program.

•Guide them through the admissions process with the goal of determining if the program is a fit for their educational needs.

•Monitor application process to ensure effective communication in tandem with application deadlines.

•Conduct a self-audit to ensure efficiency and consistency of data base.

•Advise prospective students using a consultative process.

•Conduct and train others on ongoing competitive landscape analysis.

Pearson, Orlando, FL Enrollment Advisor April 2017- March 2021

•Communicate with prospective students via call campaigns, emails, and faxes regarding the Program.

•Guide them through the admissions process with the goal of determining if the program is a fit for their educational needs.

•Monitor application process to ensure effective communication in tandem with application deadlines.

•Conduct a self-audit to ensure efficiency and consistency of data base.

•Advise prospective students using a consultative process.

Catholic Youth Sports, Orlando, FL Athletic Director October 2014 – August 2022

•Oversees all sports functions within Good Shepherd Catholic school

•Oversees the events as well as the logistics of each sports team associated with the school

•Resolve sports related complaints and provide resolution or refer to lead commissioner

•Attend monthly meetings with various directors from the Disease of Orlando

•Assess training needs of Coaches and arrange or provide appropriate instruction

•Collaborate with commissioner to solve work-related issues or provide actions for streamlining processes

•Schedule and organize participants for each grade level

Captel Service Specialist, Orlando, FL. Captioning Assistant June 2013 – March 2017

Provide telephone captioning to the hearing impaired with the use of a voice recognition software

Walmart Supercenter, Orlando, FL Overnight Inventory January 2011 – May 2013

•Check merchandise and supply deliveries for accuracy

•Verify quantities received match purchase orders and other documents

•Provides daily accounting and documentation of store inventory

•Stock merchandise accurately on the shelf, racks, bin, and cases

•Provides assistance to managers regarding product, prices and availability.

Education

University of West Florida, Orlando, FL January 2023- present

Master’s degree in accounting

Pursuing CPA Licensure

Current GPA 3.9

University of Central Florida, Orlando, FL July 2020-December 2022

Bachelor of Science in Business Administration, Accounting

Minor in Finance

G.P.A. 3.7

Valencia College, Orlando, FL

January 2019- July 2020

Associate in arts Degree G.P.A. 3.92

Boone High School, Orlando, FL August 2004 – May 2006

High School Diploma and Valedictorian:

G.P.A. 4.1

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