Carolina Velasco

832-***-****

adz9jt@r.postjobfree.com

SKILLS

People oriented

Strong networker

Bilingual, in English and Spanish

Computer knowledge

Data entry

Medical terminology

Attention to detail

Goal-oriented

EXPERIENCE

Mcdonalds, Wauchula- Crew member

October 2018 - June 2020

● Running register

● Cash handling

● Customer service

Walmart, Wauchula- Customer service associate

April 2020- April 2021

● Cash handling/check cashing

● Money transfers

● Problem solving involving customer complaints and returns

● Commonly used as a backup manager

MIDFLORIDA Credit Union, Wauchula- Teller

April 2021- April 2022

● Check cashing/cash handling

● Updating and inputting members personal information

● Answering incoming calls to the branch and sending daily emails

● Making sure alarms are set and everything is sanitized

● Providing members with a high level of service

● Accurately maintain records of transactions and ensure all paperwork and documentation is in order

HCA Florida Highlands Hospital ER- Unit Secretary

February 2022- August 2022

● Scheduling patient transfers

● Ensuring all paperwork is signed, documented and ready for all nurses

● Arranging phone calls for physicians regarding their patients

● Registering new patients and processing vitals

● Assisting patients when the nurse is unavailable

● Keeping hospital rooms disinfected and clean

● Responsible for initiating follow up calls for discharged patients Cellular Sales Verizon- Sales Representative

October 2022- current

● Fostering relationships with new and existing customers for sustained business growth

● Monitored accounts on a weekly, monthly and quarterly basis and followed up with over 100 customers after completed sales to assess satisfaction

● Resolving technical and service concerns

● Met with existing customers to discuss their business needs and offer the best solutions

● Efficiently worked with a team of over 20 agents to increase company sales and customer gratification

● Driving sales with suggestive selling and sharing product knowledge

● Formulated comprehensive needs assessment to perceive the demand for plans and services

● Kept abreast of best practices and promotional trends EDUCATION

Hardee Sr. High School, Wauchula- High school diploma August 2016 - May 2020

CERTIFICATIONS

● BLS (Basic Life Support)

Contact this candidate