Surgical Coordinator Customer Service
Resume:
Angelica Yankanich
Glen Burnie, MD *****
************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Receptionist
Dr Mark Lowitt - Towson, MD
October 2019 to Present
• Provide excellent customer service.
• Document and enter all patient demographics and any communications accurately in the patient’s charts.
• Experience working with different Electronic Medical Records software.
• Experience with EHR
• Knowledge of basic medical terminology.
• Ability to multitask in a fast-paced environment.
• Ability to thrive in a fast-paced environment.
• Maintaining patient confidentiality in compliance with HIPAA.
• Excellent computer skills with experience in Outlook. Front Desk/ Surgical Coordinator
Dr Tarantino - Glen Burnie, MD
April 2019 to October 2019
• Greeting patients. *Entering demographic and insurance information. *Answering multiple phone lines and directing calls. *Maintaining patient confidentiality in compliance with HIPAA. *Verifications of insurance. *Obtaining referrals. *Scanning records into EMR.
• Enter records in Advance MD
• Collecting copays and balances on the patient's account. *Making future appointments. *Scheduling surgery and setting up appointments for preop testing. *Gathering necessary tests and preop orders.
*Obtaining insurance authorization. *Setting up post op appointment
• Intake and record contact lens orders
Administrative Assistant/Surgical Coordinator Assistant Retina Specialists - Towson, MD
December 2016 to April 2019
*Greeting patients. *Entering demographic and insurance information. *Answering multiple phone lines and directing calls. *Maintaining patient confidentiality in compliance with HIPAA. *Verifications of insurance. *Obtaining referrals. *Scanning records into EMR.
*Experience in EMA, Advance MD and Doctor Soft
*Collecting copays and balances on the patient's account. *Making future appointments. *Scheduling surgery and setting up appointments for preop testing. *Gathering necessary tests and preop orders.
*Obtaining insurance authorization. *Entering orders in Epic. *Setting up post op appointments. Front Desk Receptionist
Advance Dermatology - Bel Air, MD
October 2013 to December 2016
Greet and log in patients arriving for appointments
*Interview patients to obtain medical information and insurance information *Reconcile patient records as needed by researching missing information *Receive and log co payments via Quickbooks or cash transactions *Schedule medical and cosmetic appointments for future patient visits
*Process and record cosmetic product inventory
*Process and scan various medical records in EMA.
*Maintain patient confidentiality in compliance with current HIPAA rules *Train new employees
*Maintain good communication with other front office staff and physicians *Maintain a neat and orderly waiting room
Receptionist
Harbor Hospital - Baltimore, MD
August 2012 to April 2013
Answer telephones and direct calls to appropriate staff.
*Schedule and confirm patient diagnostic appointments, surgeries or medical consultations. *Greet visitors, ascertain purpose and direct them to appropriate staff.
*Interview patients to complete documents, case histories or forms such as insurance forms. Receive and route messages or documents to appropriate staff. Front Desk Receptionist/Medical Assistant
Dr Carlos Patalinghug - Baltimore, MD
January 1993 to August 2012
Record patients' medical history,vital statistics, or information such as test results in medical record.
*Prepare treatment rooms for patient examinations.
*interview patients to obtain medical information and measure their vital signs, weigh and height.
*Contact medical facilities or departments to schedule patient for tests or admission.
*Performed EKG and ABI procedures. *Greet and log in patients.
*Schedule appointments.
*Obtain authorizations/ Referral process
Education
Associate
Catonsville Community College
High school diploma or GED
Skills
• Electronic Medical Records (3 years)
• Hipaa (4 years)
• Typing (10+ years)
• Billing (3 years)
• Receptionist (10+ years)
• Training (10+ years)
• Phones (10+ years)
• Cash Handling (10+ years)
• Customer Service (10+ years)
• Customer Relations (10+ years)
• Inventory (10+ years)
• Multi-Line Phone System (4 years)
• Scheduling
• Medical Records
• Epic
• EMR
• Medical Terminology
• EKG
• Insurance Verification
• Microsoft Office
• Outlook
• EKG
• Microsoft Office
• Insurance Verification
• Time Management
• Outlook
• Filing
• Word
• Insurance Verification
• EKG
• Microsoft Office
• Word
• Filing
• Time Management
• Outlook
• Presentation skills
• Microsoft Outlook
• Medical receptionist
• ICD-10
• Communication skills
• Medical Scheduling
• Medical Billing
• Multi-line Phone Systems
• Medical Office Experience
• Anatomy Knowledge
• Office Administration
• Ophthalmology
Certifications and Licenses
CPR/AED
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