Software Quality Assurance Analyst

KALPANA SISTLA

US Citizen · Public Trust Clearance · 610-***-****

*************@*****.*** · https://www.linkedin.com/in/kalpana-sistla-561b5310

Experienced Software Quality Assurance Analyst skilled in modern testing methodologies and tools. Strong attention to detail ensuring software quality, security, performance, and usability using feature based and exploratory testing. Strong team player who believes in working closely with individual engineers and product owners in reporting, resolving, and documenting issues and contributing to enhancing human centric user experience. An experienced tester striving for continuous improvement of the quality and usability of the software.

EXPERIENCE

JAN 2022 –

SENIOR QA ANALYST, ICF, WASHINGTON D.C.

CLIENT: U.S. DEPTARTMENT OF THE TREASURY

CDFI (Community Development Institution Fund) Fund’s awards management system (AMIS) built on Salesforce. AMIS supports all CDFI fund programs through each phase of the program’s life cycle including the yearly compliance for each awarded fund.

DOT GRC (Governance, Risk, Compliance) CAM (Continuous Authorization and Monitoring) ServiceNow authorization module.

Responsible for impersonating as various user roles in each phase of creating an authorization package including approvals at various stages and generating SSP (Security Plan) document.

Responsible for validating the workflows, calculations, configurations and compliance reports.

Responsible for creating test cases, identifying bugs and proactively working with developers to fix them in the same sprint to avoid increasing the backlog.

NOV 2019 – NOV 2021

QA ANALYST, URBINT, NY (ACQUIRED OPVANTEK)

Urbint Lens platform software uses ML/AI technology to accurately predict and prevent incidents that threaten critical infrastructure.

Responsible for testing the responsive web application on BrowserStack against multiple web browsers, iOS devices, and Android mobile devices.

Responsible for testing the application under various network throttling settings and report poor performance or error states.

Responsible for running automated tests, reporting, and troubleshooting with engineers.

Responsible for regression and smoke testing entire application for every release.

Proactively create and report on additional scenario-based testing in addition to regular test cases based on the story acceptance criteria.

Proactively creating charters for session-based exploratory testing for every sprint. Notes were captured using PQIP (Problems, Questions, Ideas, Praise) and shared with Team on Confluence and Slack to help with continuous improvement.

Proactively scheduling short and effective pair testing with engineers as needed in a sprint to quickly identify and fix issues for a new feature.

OCT 2009 – OCT 2019

QA ANALYST, OPVANTEK, PA

Opvantek suite of software helps monitor threat and assess risk across entire distribution network including services and all pipe material types.

Responsible for maintaining software quality, creating/executing test scripts, reporting bugs, and ensuring 100% correctness of implemented algorithms.

Responsible for smoke testing and regression testing in various customer environments.

Responsible for manually changing database to reproduce customer issues and ensuring the statistical algorithms are implemented correctly and application displays expected risk factors.

Responsible for configuring GE Smallworld GIS (Geospatial Asset Management) software and test integration with Opvantek software.

Responsible for customer support and troubleshooting customer issues and tracking them for prioritizing for future releases.

Responsible for validating backend services using SoapUI tool for every major & minor release.

Maintained configuration guides and user manuals and troubleshooted customer issues.

AUG 2007 – JAN 2009

ASSOCIATE QA ANALYST

Astea international, pa

Responsible for maintaining quality of the Astea Alliance suite of portals customizable for customers.

SKILLS – TOOLS - SOFTWARE

Agile/Scrum/SDLC/Waterfall

Good understanding of how browsers work - dev tools, cookies, local storage, incognito, etc.

ServiceNow, Salesforce

MindMap, Exploratory Testing

BrowserStack, Run automated tests and report results

JIRA/Confluence/Slack/ Rally/Axosoft/Clubhouse

communicate cross-functionally and across management levels in formal and informal settings

Client-Server, Web, and Mobile testing

SoapUI / Postman

EDUCATION/CERTIFICATIONS

BA (Economics, Political Science, and Social Work)

Certified Scrum Master (CSM), Scrum Alliance

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