Customer Service Quality Assurance
Resume:
JULIA ALEXANDER
Rosenberg Tx, **471
***********@*******.***
OBJECTIVE
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I am seeking long-term employment in which I can utilize my outstanding customer service efficiently..
EXPERIENCE
Cashier/ Team Member
Burger King, Fresno, CA
o Contributed to team success by completing jobs quickly and accurately.
o Worked different stations to provide optimal coverage and meet production goals.
o Operated register to process payments and collect cash payment for order totals.
o Continuously checked products for quality assurance according to strict guidelines.
o Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
o Kept work areas clean, organized and safe to promote efficiency and team safety.
o Learned all required tasks quickly to maximize performance.
o Worked scheduled shifts and remained available to work during coworker absences, holidays and busy periods.
oled shifts and remained available to work during coworker absences, holidays and busy periods.
Customer Service Representative
Alorica, Fresno, CA
o Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
o Updated account information to maintain customer records.
o Clarified customer issues and determined root cause of problems to resolve product or service complaints.
o Answered customer telephone calls promptly to avoid on-hold wait times.
o Met customer call guidelines for service levels, handle time and productivity.
o Responded to customer requests, offering excellent support and tailored recommendations to address needs.
o Educated customers about billing, payment processing and support policies and procedures.
EDUCATION
Education
Medical Billing And Coding
Laurus College - San Luis Obispo, CA
Dental Assistant
UEI College - Fresno - Fresno, CA
CNA
Clovis Adult Education - Clovis, CA
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