Customer Service Representative
Resume:
Kathy Colton
Loveland, CO *****
*************@*****.***
I am seeking a remote position for inbound customer service representative. I have worked In customer service for over 30 years, remotely for last 2 years. I enjoy helping people find answers and solutions. I am a good listener, I hear what the customer is seeking . I am proficient with navigating the web and using several different programs to research information and find answers.
Authorized to work in the US for any employer
Work Experience
Inbound Customer Service Representative
Itemps - Loveland, CO
December 2021 to October 2023
Take inbound calls from customers regarding home Insurance and / or Auto Insurance. Look up policy information to answer questions on coverage Take premium payments
Take claims for home and Auto Insureds
Look up claims information for Insureds
Inbound Medicare Sales Agent
Coverance Insurance Solutions Inc - Denver, CO
May 2021 to November 2021
Received inbound calls from people interested in medicare plans, asked pertinent questions and listened to their answers to determine their needs, used several different apps to look up plans available in their area, doctors and pharmacies in network, helped them apply for subsidies, Enrolled them in plans via electronic applications, follow up calls to ensure satisfaction Insurance Sales Agent
Independent
August 2018 to May 2021
As an independent agent I reach out to people who have requested information about health and life insurance and have a conversation with them about the importance of having a plan in place to keep up with their health & to protect their families in the event of death. I build rapport with clients to make them feel comfortable and to build trust and to determine what they qualify for then offer available products and submit applications. Once a client is approved, I take care of any needs they have in relation to their policy. Rideshare Driver
Uber & Lyft - San Jose, CA
March 2015 to August 2018
Driver, customer interaction
Maintained High ratings
Education
High school or equivalent in General
Thompson Valley High School - Loveland, CO
September 1976 to May 1977
High school or equivalent
Skills
• Insurance Sales (3 years)
• Underwriting
• Account Management
• Negotiation
• Marketing
• Customer service
• Customer service
• Computer networking
• IVR
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