Assistant Manager, Telemarketing for LLC, Customer Service
Resume:
Brionna Goman
***** ********* *****, *******, *****, 77072
**************@*****.***
EXPERIENCE
Footlocker, 4400b North Fwy Suite A 100, Houston, TX 77022 — Cashier
May 2017- August 2017
●Responded to customer inquiries
●Completed daily orders/shipment
●Followed sanitizing procedures throughout store
●Counted tills opening and closing shifts
Mcdonalds, 5301 East Fwy, Houston, TX 77020 — Cashier
August 2019- December 2019
●Strictly followed food safety and sanitation guidelines
●Cleaned adequate supplies used for our daily shifts
●Communicated effectively with customers
●Greeted with appropriate attitude
●Keeping dining area sanitized and clean
Popeyes,8002 S Texas 6, Houston, TX 77083 — Cashier
April 2019 - January 2020
●Preformed open and closing procedures
●Documented accurate shift-change logs
●Monitored areas for security and safety hazards
●Trained new employees
●Developed employee improvement plans to motivate team
Mcdonalds,9310 S Texas 6, Houston, TX 77083 — Cashier
February 2020 - June 2020
●Opened and closed restaurant
●Oversaw day to day restaurant operations
●Provided excellent customer service
●Promoted to assistant Manager after 2 months
●Managed daily reports of transactions
Walmart,3549 Russett Green E, Laurel, MD 20724 — Team Lead
June 2021 - February 2022
●Managed time sheets
●Retail management
●Trained employees
●Completed task and notes
●Managed floor presentation
UPS, 10957 Baltimore Ave, Beltsville, MD 20705— Sorter
October 2021 - November 2021
●Part-time sorter
●Moved boxes to corresponding colors
●Lifted up to 110 lbs (packages)
Top5 LLC, 8101 Old Sandy Spring Road, Laurel, Maryland 20707 — Assistant Manager
May 2022 - August 2022
●Managed my own team
●Coordinated / arranged sales calls (inbound)
●Conducted in person visits
●Enforced company policies and expectations to my team
●Trained new employees
Bath & BodyWorks, 16535 Southwest Fwy, Sugar Land, TX 77479 — Seasonal Sales
September 2022 - October 2022
●Greeted customers
●Stocked and organized shelves
●Kept the store clean and organized
G by Guess, 16535 Southwest Fwy Space 340, Sugar Land, TX 77479 — Assistant Store Manager
October 2022 - December 2022
●Open / Closing protocols
●Time maintenance
●POS (Point Of Sales)
●Flash reports
●Updated weekly promo
●Managed Payroll
Rue 21, 16535 Southwest Fwy #120, Sugar Land, TX 77479— Assistant Store Manager
December 2022 - June 2023
●Completed weekly sales goals
●Submitted daily reports to district management
●Displayed weekly promo
●Submitted morning reports about previous day
●Daily paperwork filed and put away effectively
●Cleaning procedures checked off every opening and closing shift
Fort Bend ISD, 16431 Lexington Blvd Sugar Land, TX 77479-230 — Extended Learning Team Member
August 2023 - August 2023
●Managed a group of children
●Created lesson plans for group
●Provided snacks
●Provided aid when needed
●Mandatory thirty minute roll call
●Clean and sanitized areas
EDUCATION
Hasting High School, 4410 Cook Rd, Houston, TX 77072 — HighSchool Diploma
June 2020
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SKILLS
Microsoft Office (3 years)
Microsoft Word (3 years)
Microsoft Excel (2 years)
Telemarketing
Project Evaluation
Diplomacy
Professionalism
Critical Thinking
Work-Life Balance
Conflict Management
Active Listening
Verbal Communication
Non-Verbal Communication
Management
Detail Oriented
Volume & Clarity
Common Operating Systems
Performance Tracking
Self-Direction
LANGUAGES
Proficient in English
Intermediate Spanish
Intermediate Kryeole
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