Customer Service REMOTE
Resume:
Beloit WI *****
adz9ce@r.postjobfree.com
TONYA PROCHASKA
SKILLS
Dynamic relationship-builder with organized nature. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy, dedicated to meeting and exceeding objectives.
EXPERIENCE
FREY ORTHODONTICS, Algonquin IL — Treatment Coordinator May 2022 - July 2023
● Conducted new patient consultations, communicated treatment plan, explained cost, insurance benefits, payment plans and closed sale
● Organized marketing events and monthly referral gifts to area dentists
● Scheduled appointments, verified insurance benefits, took patient x-rays and photos and followed up with open cases
EVEREVE, South Barrington IL — Store Manager
November 2021 - March 2022
● Promoted team collaboration, performance and efficiency by fostering a healthy environment focused on mutual success
● Maximized sales through excellent customer service and adherence to standard practices
● Set effective store schedules based on payroll, anticipated customer traffic and individual employee knowledge
● Managed inventory control, cash deposits as well as store opening and closing procedures
● Coached sales associates in product knowledge, sales incentives and selling techniques EVEREVE, South Barrington IL — Assistant Store Manager February 2019 - November 2021
● Coached store associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction
● Directed merchandising, promotion and brand loyalty efforts
● Maintained positive customer relationships by responding quickly to customer service inquiries to raise customer satisfaction
● Promoted professional growth and facilitated development of associate to drive performance excellence
● Interviewed, hired and trained associates and equipped to comply with company policies and procedures
Tonya Prochaska Page 2
EVEREVE, South Barrington IL — Stylist
May 2018 - Feb 2019
● Developed compelling outfitting that exceeded customer expectations and resulted in sales of $140+ per transaction on average
● Handled payment transactions using Celerant to maintain accuracy and payment processes
● Cultivated lasting relationships with clients through one-on-one interactions in store environment
TONYA PRO PHOTOGRAPHY, INC., Crystal Lake IL — Owner & Photographer JULY 2007- SEPT 2019
● Photographed high-quality images for various print and digital projects
● Devised processes to boost long-term business success and increase profits
● Promoted business via social media to generate leads and maximize brand identity
● Managed purchasing, sales, marketing and customer accounts efficiently
● Used business software to maintain files and administrative records
● Cultivated lasting relationships with clients
SYLVERSTUDIO PHOTOGRAPHY — Office Manager & Photographer JULY 2007- JULY 2009
WILLOW CREEK CHURCH — Programming & Production Assistant MARCH 2003 - JULY 2007
JIM BEAM BRANDS — Administrative Assistant to VP of Human Resources JUNE 1989 - JUNE 1990
HAUSMAN BUS SALES — Administrative Assistant to VP JUNE 1988 - JUNE 1989
EDUCATION
Fayetteville Technical Community College — Assoc. of Applied Science Executive Secretarial
May 1988, Fayetteville, NC
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