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Operations Supervisor Customer Service

Location:
Hollywood, FL
Salary:
&55,000
Posted:
October 09, 2023

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Resume:

PEDRO BONET

*** ** **** ****** * Hallandale Beach * FL * 33009 * (C) 718-***-****

Email: adz9bn@r.postjobfree.com

OBJECTIVE: Slot Supervisor with Seminole Classic Casino, Hollywood, FL

PROFILE SUMMARY

Energetic and result oriented seasoned Cash Operations Supervisor seeking new challenges within Seminole

Classic Casino Operations as a Slot Supervisor. With six years of demonstrated contributions am eager to pursue advancement to another unique and challenging position that will continue to deliver success to Seminole Classic Casino operations and enhance increasing profit along with building unique customer relationships.

RELATED SKILLS, KNOWLEDGE, AND ABILIITIES

Team Building * Bi-Lingual: English & Spanish * Leadership * Supervision * Policy & Standards * Budgeting * Safety and Security * Employee Development * Product Knowledge * Customer Service * Result Oriented *

Communications * Cultural Diversity * Planning & Execution

SUMMARY OF WORK HISTORY

Cash Operations Supervisor, Seminole Classic Casino, Hollywood, FL 11/2017-Present

Manage & control cage inventory to include; chip bank, sustaining bank, check bank, and inventories

Resolve all issues or elevate to management when necessary by customer concerns or inquires

Implement regulatory policy, procedures, or guidance as established by SCC or gaming regulations

Communicate effectively via memos or other communications means in an expedient manner

Sustain a safe work environment and promote excellent CSR ensuring success for SCC Operations

Utilize automation and math skills effectively along with superb interpersonal skills to motivate team

Account for training and developing materials, job aids, and SOP according to policy or as directed

Support New Hire Orientation and track team members certification in a timely and effective manner

Administer training as necessary to comply with Title 31 and recommend changes for consideration

Enforce SCC “Core Values” on sustaining excellent CSR, Team Building, and positive environment

Report all unethical actions in a discrete and timely manner ensuring safe guarding SCC interest

Track and measure all training along with integrating with team members ensuring success

Constantly maintain vigilant and safe guard cage and work closely with management & security

Always seek self-improvement & attended the “Leadership Academy” for improving leadership

Accept & perform other duties assigned that will enhance SCC and willing to go the “Extra Mile” 100%

Security Banker, Seminole Classic Casino, Hollywood, FL 3/2012 -1/2017

Administered and managed custody and control of cash operations and transactions

Lead on-site internal reviews to ensure adherence to Federal & State regulatory guidelines

Preformed risk analysis on all cash transactions to ensure compliance with all Title 31 Currency Transaction Reporting & Suspicious Activity Reporting requirements

Maintained security over bank assets to include currency, coin, chips, coupons, gaming vouchers, slot tokens, along with all forms and documents normally associated with cage and coin operations

Planned, assigned, and reviewed work of team members to ensure proper use and operations of calculators, currency counters, jet sorts, and strap counters

Senior Safety Aide, Union Plaza Nursing Home, Flushing, NY 4/2001 - 3/2012

Served as a technical resource to ensure conformity and compliance with individual health plan

Planned, developed, and assigned service line tasks as per sanitary guideline and in accordance with internal policies and procedures, provided surveillance support, administered security protocols, and respond to unauthorized access to medical facilities

Set and adjust short-term priorities and ensured medical file accuracy requirements were met

EDUCATION AND TRAINING

High School Diploma, Belford High School * Leadership Academy, SCC, Hollywood, FL



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