Customer Service Data Entry
Resume:
Isabel Smith
San Antonio, TX *****
*************@*****.***
Compassionate, diligent, and creative Psychology graduate looking for an interactive & meaningful position where I can make a difference in the daily lives of others. Experienced in Quality Analysis, Customer Support, Data Entry/Admin, Psychiatric Patient Care, Geriatric Care as well as Early Childhood Education. Authorized to work in the US for any employer
Work Experience
Community Case Manager
True Mental Health Services - San Antonio, TX
June 2022 to Present
Client Analyst
TaskUs - San Antonio, TX
March 2021 to June 2022
Customer Service Teammate
TaskUs San Antonio - San Antonio, TX
March 2021 to February 2022
• Perform high-quality customer service for clients as required by the company via phone, chat, and/ or email
• Excel as a team player as well as individually to maintain the specific standards of our clients as communicated by Leadership
• Research and navigate various knowledge databases to gain the necessary skills and information on a clients-needed basis
• Train and communicate with my leaders, teammates, and new hires to contribute to the overall betterment of my team's quality of support
• Document daily case intake as required by leadership
• Assist team lead with meeting agendas and PowerPoint presentations
• Trained three new hire groups under the guidance of Learning Experience Leader
• Typed out instructions and multiple predefined contents on a frequent basis to help teammates provide customer support
Registered Behavior Technician
Integrated Behavior Solutions
2019 to 2020
Provide high quality behavior therapy under the distant supervision of the Board Certified Applied Behavior Analyst.
Behavioral Health Technician
Methodist Specialty & Transplant Hospital TX
2016 to 2018
Data & Operations Specialist
JackRabbit Systems
2013 to 2014
Guest Services Associate
Worldmark by Wyndham
2013 to 2013
2013
Advancement Services Specialist
St. John's College
2011 to 2013
Education
Certificate in UX Design & Research
Kenzie Academy - Remote
June 2020 to October 2020
Bachelors in Psychology
University of Texas at San Antonio - San Antonio, TX December 2019
100 credits in Liberal Arts
St. John's College
2011 to 2013
Skills
• Prioritize Customer Satisfaction
• Manage tasks efficiently
• Accurately carry out policies & procedures Adapt effectively to environment
• Uphold Company policies
• Communicate complex information clearly
• Builds Strong Rapport with Customers
• Excellent Data Entry/Admin skills
• Maintain Confidentiality
• 90WPM+ Typing speed with an average of 95%
• User Experience Design
• Typing
• Research
• Behavioral Therapy
• Data Collection
• Applied Behavior Analysis
• Autism Experience
• Behavioral Health
• Live Chat
• Quality Assurance
• Motivational Interviewing
• Individual / Group Counseling
• ICU experience
• Social work
• Hospital experience
• Case management
• Addiction counseling
• Mental health counseling
• Patient assessment
• Acute care
• Patient care
• Intake
• Managed care
Certifications and Licenses
RBT Certification
CPR Certification
First Aid Certification
Assessments
Teamwork: Interpersonal skills — Proficient
July 2023
Responding to challenging team situations at work
Full results: Proficient
Customer focus & orientation — Proficient
June 2023
Responding to customer situations with sensitivity Full results: Proficient
Case management & social work — Proficient
December 2022
Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
February 2021
Responding to challenging team situations at work
Full results: Proficient
Project timeline management — Proficient
February 2021
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient February 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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