Isabel Smith

San Antonio, TX *****

adz9ay@r.postjobfree.com

+1-726-***-****

Compassionate, diligent, and creative Psychology graduate looking for an interactive & meaningful position where I can make a difference in the daily lives of others. Experienced in Quality Analysis, Customer Support, Data Entry/Admin, Psychiatric Patient Care, Geriatric Care as well as Early Childhood Education. Authorized to work in the US for any employer

Work Experience

Community Case Manager

True Mental Health Services - San Antonio, TX

June 2022 to Present

Client Analyst

TaskUs - San Antonio, TX

March 2021 to June 2022

Customer Service Teammate

TaskUs San Antonio - San Antonio, TX

March 2021 to February 2022

• Perform high-quality customer service for clients as required by the company via phone, chat, and/ or email

• Excel as a team player as well as individually to maintain the specific standards of our clients as communicated by Leadership

• Research and navigate various knowledge databases to gain the necessary skills and information on a clients-needed basis

• Train and communicate with my leaders, teammates, and new hires to contribute to the overall betterment of my team's quality of support

• Document daily case intake as required by leadership

• Assist team lead with meeting agendas and PowerPoint presentations

• Trained three new hire groups under the guidance of Learning Experience Leader

• Typed out instructions and multiple predefined contents on a frequent basis to help teammates provide customer support

Registered Behavior Technician

Integrated Behavior Solutions

2019 to 2020

Provide high quality behavior therapy under the distant supervision of the Board Certified Applied Behavior Analyst.

Behavioral Health Technician

Methodist Specialty & Transplant Hospital TX

2016 to 2018

Data & Operations Specialist

JackRabbit Systems

2013 to 2014

Guest Services Associate

Worldmark by Wyndham

2013 to 2013

2013

Advancement Services Specialist

St. John's College

2011 to 2013

Education

Certificate in UX Design & Research

Kenzie Academy - Remote

June 2020 to October 2020

Bachelors in Psychology

University of Texas at San Antonio - San Antonio, TX December 2019

100 credits in Liberal Arts

St. John's College

2011 to 2013

Skills

• Prioritize Customer Satisfaction

• Manage tasks efficiently

• Accurately carry out policies & procedures Adapt effectively to environment

• Uphold Company policies

• Communicate complex information clearly

• Builds Strong Rapport with Customers

• Excellent Data Entry/Admin skills

• Maintain Confidentiality

• 90WPM+ Typing speed with an average of 95%

• User Experience Design

• Typing

• Research

• Behavioral Therapy

• Data Collection

• Applied Behavior Analysis

• Autism Experience

• Behavioral Health

• Live Chat

• Quality Assurance

• Motivational Interviewing

• Individual / Group Counseling

• ICU experience

• Social work

• Hospital experience

• Case management

• Addiction counseling

• Mental health counseling

• Patient assessment

• Acute care

• Patient care

• Intake

• Managed care

Certifications and Licenses

RBT Certification

CPR Certification

First Aid Certification

Assessments

Teamwork: Interpersonal skills — Proficient

July 2023

Responding to challenging team situations at work

Full results: Proficient

Customer focus & orientation — Proficient

June 2023

Responding to customer situations with sensitivity Full results: Proficient

Case management & social work — Proficient

December 2022

Determining client needs, providing support resources, and collaborating with clients and multidisciplinary teams

Full results: Proficient

Teamwork: Interpersonal skills — Proficient

February 2021

Responding to challenging team situations at work

Full results: Proficient

Project timeline management — Proficient

February 2021

Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient

Administrative assistant/receptionist — Proficient April 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient February 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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