Business Analyst Process Improvement

SUMMARY

Experienced senior business analyst with over 7 years of expertise in driving business growth, process improvement, and project success. Skilled in translating complex requirements into actionable solutions and ensuring alignment with organizational goals. Demonstrates excellent communication, leadership, and problem-solving abilities, consistently exceeding expectations and delivering high-impact results.

AREAS OF EXPERTISE

Technical Skills Scrum, Agile,Oracle, Risk Analysis, Analytics, Microsoft Office Suite

Soft Skills Problem Solving, Leadership, Time Management, Oral Communication

RELEVANT EXPERIENCE

Financial Business Analyst, Highmark Health (Camp Hill, PA) 12/2019-Present

●Serve as the Master Data Admin/SME for two financial systems, ensuring data integrity and accuracy by maintaining and auditing financial data, resulting in a 99% accuracy rate in financial reporting.

● Maintained up-to-date project documents encompassing technical details, user expectations, project goals, work effort, accountability, and deliverables, resulting in a 98% accuracy rate in project documentation and improved project transparency.

●Provide direct support and maintenance of the Supply Chain for stakeholders within the AR Oracle Module, effectively resolving 95% of critical issues within agreed-upon SLAs.

●Lead pre and post Oracle ERP environment refreshes, meticulously verifying user access auditability, resulting in a 100% compliance rate with regulatory requirements.

●Conduct comprehensive cross-training sessions and provide support to team members, enhancing their proficiency in various aspects of the Accounts Receivable Module and boosting overall team productivity by 25%.

● Efficiently triage and execute user requests that flow through the ticketing system, achieving a 85% reduction in average response time and maintaining a high level of customer satisfaction.

Business Analyst, Na Ali‘i Consulting and Sales LLC (Mechanicsburg, PA) 07/2019- 12/2019

●Collaborated with vendors and other analysts to identify system optimization and enhancements, driving the successful implementation of effective solutions and achieving a 20% improvement in system performance and user satisfaction.

●Actively identified areas of opportunity for automation and supported internal initiatives to implement them, resulting in a 25% increase in process efficiency and cost savings

●Led project planning and maintained execution schedule, achieving a 90% on-time project delivery rate and ensuring adherence to timelines.

●Played a key role in ensuring alignment of business requirements and design sessions for new platforms and applications, resulting in a 30% improvement in solution accuracy and customer satisfaction.

Systems Development Senior Specialist, Accenture Federal Services (Mechanicsburg, PA) 11/2016- 07/2019

●Acted as the Client Data Protection Manager, responsible for monitoring ongoing compliance within the CDP Plan resulting in a 100% compliance rate and reduced security risks.

●Analyzed, designed, and tested components of enterprise applications functionality, system integration, reporting, security, and architecture within SAP, resulting in a 15% improvement in system performance and user satisfaction.

●Provided maintenance, enhancement, and project support to the client by utilizing Information Systems and leveraging Agile workstreams, resulting in a 20% reduction in system downtime and on-time delivery of client deliverables.

●Collaborated with vendors and other analysts to identify system optimization and enhancements, driving the successful implementation of effective solutions and achieving a 20% improvement in system performance and user satisfaction.

CERTIFICATIONS

Certified SCRUM Master, (Scrum Alliance) 12/2022

Oracle Accounts Receivable, (Oracle Cloud)

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