James D. Bagwell

adz98o@r.postjobfree.com

901-***-**** cell

SUMMARY

Proficient in understanding all aspects of personnel management including: financial forecasting, budgeting, procurement and inventory management, scheduling and labor projections, conflict resolution, training and development of incoming staff members.

Proficient in learning company procedures and quickly implementing them, connecting with staff and customers while maintaining a high level of standards.

EXPERIENCE:

FedEx – Ground Operation Manager and Package Handler

01/2021 to 01/2023 Olive Branch, MS

Adept in use of multiple operating systems in package handling to ensure optimal efficiency of flow rates and dispatch routing, and drive process improvements.

Analyze data from previous sorts to determine areas to allocate throughput and adjust as needed.

Educate crew in guidelines and regulations to ensure safety.

Oversee adherence to attendance policies for maximum productivity.

Skilled in use of Microsoft Office, Purple ID, ISS, MC55 and Panasonic FZN-1 technology, among others.

Promoted from Package Handler to Ground Operation Manager 01/2022

P.O. Press and Provisions - Server Attendant

10/2018 to 05/2019 Collierville, TN

Maintain floor chart for section and partnering servers.

Help guests navigate comprehensive wine and food menu and guide them for best dining experience.

Use point-of-sales system to ensure efficient dining experience and accurate bills.

Mediate any conflict among the guest, managerial and kitchen staff.

Multitask and use clear communication with priority on attention to detail.

Blue Honey Bistro - Front of House Manager/Trainer/Bartender

03/2017 to 05/2018 Germantown, TN

Designate the floor plan for tables, bar and remainder of Front of House (F.O.H.)

Interview potential staff members for appropriate position consideration. Upon hire, integrate and train candidate for prospective position.

Responsible for weekly scheduling, setting up floor charts and designating side work for each shift.

Maintain inventory for beer, wine and liquor as well as bar accouterments. Ensure all necessary dining and office supplies are adequately stocked.

Manage day-to-day business activities such as sales reports, customer requests, profit analysis and resolution.

Develop positive customer relationships through friendly interactions and exchanges to establish a rapport for repeat patronage.

Create seasonal wine dinners and consult with the chef for proper pairings of each course. Coordinate seating arrangements and staff coverage for most efficient and satisfactory dining experience.

Customize and oversee large functions from initial sales phase to final execution of service.

Draw on strong organizational and analytical skills with the ability to multitask and work efficiently in a fast-paced environment and under pressure.

Focus on detail and quality in all aspects of preparation, service and monitoring performance on a daily basis.

Maintain professionalism in presence, verbal and written communication, and execution of responsibilities.

Russo’s Italian Wine Bar - General Manager

06/2011 to 01/2014 Germantown, TN

Directly responsible for hiring, training, scheduling of staff and subordinate management team.

Boosted bottom line profits by reducing waste, maximizing staff efficiency while reducing labor margins and eliminating unnecessary purchase.

Managing day-to-day business activities such as sales reports, sales forecasts.

Law Offices of Ozment and Copeland, P.C. - Marketing Coordinator

12/2009 to 06/2011 Memphis, TN

Research and develop potential client list.

Control and eliminate excess mailing costs.

Maintain USPS invoice directives for delivery.

River Oaks Restaurant - Front of House Manager/Trainer/Bartender

06/2006 to 12/2009 Memphis, TN

Yia Yia’s Eurobistro - Front of House Manager/Trainer/Bartender

06/2002 to 06/2006 Germantown, TN

EDUCATION and ACTIVITIES:

University of Memphis Memphis, TN

Bachelor of Arts in Economics, Spring of 2007

Dean’s List, National member, 28th edition.

Tutored at University of Memphis in the ESP Program for Mathematics, Science and Spanish.

Economics Giffen Club member.

REFERENCES: available upon request.

Contact this candidate