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Operations Manager Customer Support

Location:
Atlanta, GA
Posted:
October 10, 2023

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Resume:

Gregory D. Wiggins

**** ******* **** **, **** N*

Atlanta, GA 30346

Education:

Mercer County Community College - Associates 1977- 1979 Experience:

Home Goods Inc.

**** ****** **** ****, **

Atlanta, GA 30318

March 2021 - Present

Duties: Manager, Key Carrier

* Responsible for opening and closing the store

* Counting the beginning register and close-out at end of day

* Daily operational plan, ensured proper timekeeping efforts are in place

* Interface with customers regarding complaints, refunds, markdowns. UBER Corporation

7821 Bartram Avenue

Philadelphia, PA 19153

2017 – 2020

Duties: UBER Driver

* As a representative of the company, provided world class customer support.

* Responsible for timely pickup and safe transportation

* Recommended spots of interest to new arrivals (restaurants, historical) Doris Drayton

420 S. 7th Street

Philadelphia, PA 19147

2012 - 2021

Duties: Caregiver (Personal-Family)

* Provided personal care, such as bathing, dressing, toileting, and grooming.

* Household care, such as cooking, cleaning, laundry, shopping.

* Healthcare, such as medication management, physical therapy

* Emotional care, such as companionship

Butler Does It Catering

405 Dover Court

Marietta, GA 30081

Operations Manager

* Responsible for managing a team of people involved in catering and cleaning services. Provided managerial services, customers support in day-to-day operations.

* Managed processing, billing, and service resolution with issues for high level accounts

* Performed risk assessments to ensure customer satisfaction while maintaining the company’s integrity and profitability.

Certifications: CPR – 2023, Phlebotomy – 2023, EKG 2023, Patient Care Tech – 2023 References will be provided upon request.



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