Office Operations Customer Service
Resume:
Tamica Kelly
Ypsilanti, MI 48197
************@*****.***
Skills & Achievements
More than 15 years of experience in providing outstanding customer service.
Coordinated staff meetings, luncheons, monthly employee birthday parties, and Christmas parties and employee yearly picnics.
Tracked workers’ compensation claims including the assessment and analysis of risk.
Strong communication and interpersonal skills.
Balanced monthly insurance benefits and claims for over 100 employees.
Designed, edited and published quarterly employee newsletter.
Tracked engineering hours worked on projects weekly.
Entered, purged and kept track of new applicants and employee files.
High energy and ability to multi task in a fast-paced environment.
Interviewed and supervised up to three employees with five plus years’ retention.
Windows Operating Systems, Google Operating Systems.
Proficient computer skills including Microsoft Office Suite.
Internship
Ducks Unlimited
Administrative Assistant/Office Manager
Education
Eastern Michigan University Ypsilanti, MI
Bachelor of Science, Business Management December, 2012
Work History
Liberty Tax 1/2015-3/2015
Tax Preparer
Ypsilanti, MI
Entered confidential tax information data into LIBTAX program accurately in preparation for state and federal 2014 taxes.
Advised clients on tax liabilities.
Phoenix Services LLC. 1/2002-12/15
Ann Arbor, MI
Completed various temporary assignments
Community Service
Park Ridge Community Center 3/2015-5/2015
Office Assistant
Ypsilanti, MI
Assisted with children’s development program.
Assisted with daily office operations.
SOS Community Services
Office Assistant
Ypsilanti, MI 6/2015-7/2017
Assisted with daily office operations.
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