Eli Bradley

***** ******* ***. ******* *******, IL. 60411 (CELL) 312-***-**** adz96j@r.postjobfree.com

SUMMARY

Result oriented Sr. Technical Project Manager/Technical Support with expertise in customer service, hardware, software, data acquisition and field engineering in Fortune 500 companies. Experience in networking and system administration. Excellent understanding of customer service needs and technical support. Works well independently and as part of a team. Quick learner, adapts to new situations and dependable with positive attitude. Excellent written and verbal communication skills. Strong analytical and organizational expertise.

PROFESSIONAL HISTORY

Divine Investment Group, Lynwood, IL

Remote Customer Service Agent

2018 – Present

Answers approximately 50-100 incoming tenant calls per day regarding property issues, service questions, and general concerns.

Responsible for maintaining a high level of professionalism with tenants and clients and working to establish a positive rapport with every caller.

Update tenant/client information in the database during and after each call.

Work with the management team to stay updated on software knowledge and be informed of any changes in company policies

Impact the company’s bottom line by problem solving and turning frustrated tenants into happy tenants who want to renew their lease.

AT&T Network Engineering, Oak Lawn, IL

Sr. Technical Project Manager

2007 - 2013

Coordinated wireless builds across entire Midwest region and Connecticut, utilizing the expertise of outside plant, central office, local engineering and special services personnel for OC level and above services.

Hosted kickoff calls with all parties and established start to finish intervals, as well as biweekly follow up calls to ensure targets were being met and provided weekly status to client.

Manage network based hardware/software including routers/switches/hubs and CSU/DSUs.

Responsible for installation and configuration of network components and peripherals.

Monitor, resolve and provide support to WAN/LAN, Enterprise network problems, issues and discrepancies

Manage and responsible for Enterprise Monitoring Tools, diagnostic systems and incident ticket resolution

Provide proactive support to hardware and system aspects of high end systems and warehouse based printers

Experience with Data and Telecommunication circuits.

SBC/AT&T Network Operations, Rosemont, IL

Area Manager, Data Center

2004 - 2007

Managed Tier II support team provisioning the life cycle of access router for customers on AT&T’s IP Common Backbone. Supported vendor platforms and technologies that include but are not limited to the following: Cisco, Avici and Juniper devices, IP routing, MPLS VPNs, BGP, OSPF, ATM, frame relay, and QoS. Good conversational, writing skills and phone mannerisms.

Supported TCP/IP and SNA/SDLC data circuits including problem mgmt and

Installed and configured Cisco routers/switches, SNA applications, network apps and Ethernet trace tools.

Troubleshot/monitored remote Dial-up modem channels using SNMP protocol, network hardware/software connectivity for network concentrators, network workstations PC's, and other network components,

Installed and Configured 6506, 6509 and 6513 core switches, NAT/PAT, Proxy servers, PIX Firewalls and Firewall access rules, audited firewall security policy, configurations and secured internet connectivity

Troubleshot and monitored OCX, T3, fractional T3, T1's, E1 lines, DSL, ATM, Frame Relay.

Provided team leadership to ensure operational excellence in the launch of new products and services.

Provide training and coaching for peers, management and other work groups.

Managing a group of technician world wide on ATM technical support and network.

SBC Company, Hammond, IN.

Area Manager – Engineering & Construction

2001 - 2004

Provided direction leadership and direction to SBC Indiana Outstate construction management and none management workforce.

Managed $3.97 ml. capital and expense budget for business as usual (BAU) and Broadband services.

Managed Network Services area results, Cable Inventory, Safety, and Quality results.

Performed root cause analysis for service outages (copper & fiber) to determine path forward.

Partnered with internal and external customers to resolve service effecting issues. Responsibilities included, but not limited to copper and fiber build out and service and service improvement initiatives for Northwest Indiana.

Successfully resolved conflict between company and IBEW and CWA unions.

Eli Bradley

Ameritech, Griffith, Indiana

Area Manager – Installation & Repair

2000 - 2001

Coached and developed a diverse group on management and non-management employees whose primary goal is to efficiently deliver quality service by meeting and exceeding customer expectations on every contact.

Monitored budget anomalies and performance results with emphasis on exempt material. Initiated action plans to bring to compliant levels.

Identified performance deficiencies and coached Field Managers in developing improvement plans for low performing Field Technicians.

Provided direction addressing day to day technical and personnel issues.

Extensive knowledge in contract interpretation for International Brotherhood of Electrical Workers (IBEW).

Conducted Safety and Quality reviews.

Partnered with internal and external teams to identify and prioritize areas in outside plant where facilities are limited and no longer able to support technological demands.

Scheduled management and non-management employees for classes to increase needed skill set and personal growth.

Ameritech, Chicago, IL.

Manager – Customer Provisioning & Maintenance

1990 – 2000

Coached and developed a diverse group of cable technicians with Cable Maintenance, Pressurization and locating responsibilities

Organized efforts to replace defective cables where needed in aerial and underground environments

Coordinated projects throughout assigned areas by teaming with other utility companies and city agencies for special projects such as road moves and neighborhood improvements to minimize service outages

Coached and developed team of special services technicians

Managed repair and installation efforts in after hour environments with minimal support

Illinois Bell / Ameritech – Chicago, IL.

Outside Plant Technician

Special Services Technician

1979 – 1990

Special Service Tech - Installed as well as maintained POTS and Special Service equipment and facilities such as DID Trunks, PBX, Wescom for both internal and external customers. Performed station wiring for multi-line call directors.

Build Cable Tech – Installed cabling in residential multi units and high rise buildings in Chicago Loop.

Placed and spliced cables.

Outside Plant Tech (Lineman) – Responsibilities included the placement and splicing of multiple count cables and terminals in underground and aerial environments.

Set telephone poles and placed strand utilizing Hydraulic Auger

Placed primary and secondary power cables in joint trenches for Commonwealth Edison up to building raceway when wiring subdivisions.

Eli Bradley

CERTIFICATIONS

J2300 Course, Radio Frequency Analyzer

Enhance Base Transmission System Installation and Maintenance

ATM & FRAME RELAY Meta Solve software

WAFA, LMOS, TIRKS, MTAS, ROME, POTS

Microsoft Office Computer Literacy (EXCEL, WORD, POWER POINT).

Six Sigma Yellow Belt

Engineering Work Prints

Cable Reel Carrier

Vermeer Trencher

Backhoe

Caterpillars

Ditchwitch

EDUCATION

Prairie State College - Chicago Heights, IL.

University of Arkansas – Pine Bluff, Arkansas

Affiliations

Midwest Baptist Church – Chicago Heights, IL.

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