Information Technology Project Management
Resume:
Summary
Contact
Phone
adz95t@r.postjobfree.com
Address
510c Ridge Rd, Wilmette, IL 60091
Education
Aquarius Institute Northeastern Illinois University
Naropa University Columbia College
Certifications
A+ MCP MCP +I MCSE CCNA
Skills
Career-focused with 27+ years of Information Technology systems support, slashing wait times and ticket backlogs, delivering smooth implementations, and keeping projects on time and on budget. Assessing security compliance and IT assets delivering strategic long and short-term goals. Successful during company growth, downturn, and merger/acquisition.
Strengths
Communicating with all levels of management Leadership
Zero Trust champion
Aligning business and IT processes with security constraints.
Strategic Planning & Execution
Project Management
Vendor Management
Service-level agreement Compliance
Network Administration
System Analysis & Implementation
Customer & User Experience focused
Team Leadership & Development
Experience
Project Management Windows
OSX
Meraki MDMs
Asset Management Zendesk
Autotask Cloud Radial IT-Glue Monday Kaseya Datto RMM Azure Google Workspace
Experience cont.
Contact
Phone
adz95t@r.postjobfree.com
Address
510c Ridge Rd, Wilmette, IL 60091
Education
Aquarius Institute Northeastern Illinois University
Naropa University Columbia College
Certifications
A+ MCP MCP +I MCSE CCNA
Skills
Project Management Windows
OSX
Meraki MDMs
Asset Management Zendesk
Autotask Cloud Radial IT-Glue Monday Kaseya Datto RMM Azure Google Workspace
Northwest IT
2015
IT Support
Desktop and systems support for small businesses as well as home office workers.
StayWell and MD Wellness Health
2008 - 2015
Senior Help Desk Technician
Desktop and application support for approximately 90 local employees plus 2nd level phone support for two key cities.
Support for 1st-level “junior” level IT support employees. 1st and 2nd level phone support.
Desktop support for Macs and PCs, towers, and laptops Extensive support for Adobe Products CS2-CS6 and Creative Cloud, Extensis Font management.
Worked extensively with the engineering team to support Server Closet which includes 2003-1013 Microsoft server, Exchange, SQL, DCs, and a VMware environment.
Extensive support for an internally developed publication management tool called PWS or Publication Workflow System. Special Projects Included:
Moving all employees to new office space and managing decommissions caused by layoffs, new local network, and phone system. The downtime lasted one weekend.
Transitioning from CS2 to CS4, introducing Extensis Font Management servers, and moving PCs from XP to Windows Vista and later Windows 7. Moving Mac users from Power PC to Intel platforms and later upgrading to Mountain Lion. The Mac and PC projects happened simultaneously which included OS and Application upgrades to occur on two platforms at the same time and were completed without the need to hire outside consultants.
Planning support and migration for regional office growth due to the closure of the Boston office and the retirement of some positions elsewhere.
The replacement and upgrade of color and black and white departmental printers with Xerox and Ricoh.
Reorganizing and redeploying all workstations after downsizing. Project lead of a “fun, team building” project, a chili cook-off.
Evanston office closure, breaking down of servers for shipment to other cities, decommissioning of server, determining which workstations and laptops to be shipped to other divisions and which equipment to decommission.
Contact this candidate