Business Analyst Project Management

Gerald Dwayne Phillips

*** ***** ********* *****, *******, CA 92806

714-***-**** ***************@**********.***

Technology Director – Project Management – Scrum Master CSM - Kaizen

Business Analyst / Customer Service Focus / Design Background / Change Agent

Technically sophisticated professional with strong management & leadership experience (nearly 40 years). Business acumen with various industries like logistics, pre-press, print & web, with various application & programming disciplines. Design technology and business solutions with technical acumen to improve business models and establish new forms of revenue. Effective communication, prioritization of projects & operational tasks. Saved over a million dollars creating business processes & models for current employer, clients, and vendors.

Development Agile Framework (SDLC) & Dev Ops / JIRA - Confluence / Scope, Cost, & Schedule Projects

Professional Experience

Technology Director, Freight Management Inc, Anaheim, CA 2001-Current

Recruited to establish IT Department & replace obsolete technologies for Freight Management & satellite offices starting in 2001. Responsibilities include administration, dept budgeting, training, and management authority for:

- TMS Software

Applications Systems (SaaS)

- BI Reporting & Analytics (WYN)

- Project Management

- Certified Scrum Master/PM

- TFS / GIT Source Control

- MSSQL T-SQL Intermediate

- Database Admin -DBA (MSSQL)

- Critical Listener: Subject Matter Expert

of TMS & LMS systems

- EDI, XML & Communications

- Troubleshoot Hardware/Software Issues

- Web/Internet Design & Operations

- Data & Telecom Systems (VOIP/SDWAN)

- Department Budgeting & Vendor Mgmt

- Salesforce Admin

Key Projects & Achievements:

Product Manager for three TMS Systems; Business Analyst architecting new policies

Support TMS systems utilizing EDI, XML, & Web Services for shipment tendering, tracking, invoicing, and warehouse shipping orders, including specifications within Scrum environmnt

Created an EDI & VAN division. Normalize data & improve auditing and GL reporting. This business solution has already saved clients & vendors over $1 million.

Manage VMWare environment onsite (Cisco Hyperflex equipment) and in cloud (Vendor).

Upgrade DRS, currently pursing IT certification for the corporation.

Directed global process improvement initiatives. Project management, quality assurance, customer support, product installation, and sales support. Implemented strategic initiatives such as project management methodology, code review, UAT, and standardize requirement gathering for risk mgmt. and project & document scopes.

Oversee software projects in various programming languages (.Net, MS SQL, Python, MVC) & web projects. Experience with TFS/GIT, TSQL, SSIS, SSRS.

Designed custom TMS application (FMICAP) & Online SaaS providing Order/Shipment/Freight Bill rating, GL Coding & custom reporting for clients and SOX & accrual reporting. Operate as the Teams Windows Build-Master for installer executables.

Corporate trainer & production artist. Created documentation for SOPs, “How To” manuals as well as video training materials.

Established company website SEO practices.

Production & IT Manager, Eazell – Petersen Advertising & Print, Anaheim, CA 1998-2001

Production Manager

Lead production department & staff. Responsible for pre-flighting all pre-press work, attend weekly press checks for high end sheet fed printing

IT Manager

Maintained email & web hosting services, networking & firewall. PC & Mac installation and maintenance as well as a DRS plan on digital tapes.

Traffic & Project manager

Manage and prioritize workloads. Oversee media projects.

Interactive Manager

Website projects and programming. Oversee hosting services for web services

Video production for various media. Hands on with video compression and color/AV

Digital Marketing, Bigfish Productions (freelance), Villa Park, CA 1997-present

Print and Digital media production

i.Ad work and design

ii.Social Media Marketing

iii.Video presentations (Pre & Post work)

Production Assistant, Vertis (formerly Pacific Color), Irvine, CA 1997-1998

Pre-press technician working on high-end multicolor print production for Hachette Magazines such as Motor Trend. Utilizing Macs, PCs, and Scitex computer equipment.

Additional duties included working on large format printers and 8-page plotters.

Plant/IT Manager, GA Communications, Anaheim, CA 1994-1997

IT manager involved with purchasing, and maintenance of the UNIX server (Solaris OS), workstations (PC & Macs), PBX, cameras systems (photo studio) with Digital backs, Agfa drumsetters & capstan imagesetters including RIP software

Maintain equipment & color specifications using a spectrophotometer

Press checks on mailing materials (web and sheet fed)

Supervised 35+ employees in a 50,000sq ft facility

Managed a larger media database of images (45,000 images).

Vendor management and traffic of workflow to print vendors.

Corporate trainer on proofing concepts to cleaning & maintaining equipment

Publications included the entire So Cal region. Produced weekly pre-press materials for all Lucky Stores and catalog materials for May Co.

Certified OSHA officer and supported all safety procedures.

Art Director, TMP Worldwide (formerly BTD Directory), Garden Grove, CA 1985-1994

Overview:

Responsible for design and production of national yellow page advertisements.

Supervised artists, outside vendors, schedules, and project management.

Converted analog department to digital. Brought in Mac Computers & Imagesetter

IT Manager. Supporting Mac & PCs. Including Control Data systems and Mac Server for image archive, production, and back up.

OHSA officer & trainer for the company.

Additional duties included, Product budgeting, Vendor management, Business collateral, Photo Shoots, Sales presentations, Comp of designs & proof-reading.

Education

AA Cypress College (Advertising)

BA CSUF (Communications)

Certificates (CSUF)

oSQL DBA (CSUF) 2008

oWeb Client/Server (CSUF) 2006

oSix Sigma (CSUF) 2012

Scrum Master Cert (Mt Goat) 2015

Visual Studio 2015/2017 2015

Project Mgmt (New Horizons) 2005

MS Access & SQL (New Horizons) 2004

ITIL/CompTia (New Horizons) 2004

Interests

Spending time with my family

Gardening & Horticulture

Reading / Learning

Audio / Video editing/ post-production

Playing Guitar

Drawing (fine art & technical/drafting)

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