FOOD CUISINE, RETAIL, CUSTOMER SERVICE & SALON

Truc T.Scott

Dedicated, Retail Professional, with extensive retail experience within a large corporation. Trained in both, the proper procedures for stocking merchandise, making great products and assisting customers while they’re shopping. Proven leader responsible for managing a whole produce department. Great communicators continually focused on building relationships and providing the highest quality customer service. Possesses comprehensive skills to maximize sales and improve the customer service experience

Areas of Expertise include:

Business Operations

Retail Merchandising Relationship Building

De-escalation Baking skills

Customer Service Problem Resolution

Contact

Phone: 919-***-****

Address:

12711 Marble Drive, Houston, TX, 77070

Email:adz8zt@r.postjobfree.com

adz8zt@r.postjobfree.com

Education

High School Diploma

Graduated from Tran Hung Dao High School

Tran Hung Dao High School Ho Chi Minh City, Vietnam 2012

Additional Training and Education:

Completed three years of schooling at Ton Duc Thang University

Publix -Baker, Cake decorator,

Oct 2020 – July 2023

_Prepares and develops baked goods daily as well as specialty items requested by the store and customers.

_Operates bakery equipment adhering to safety protocol.

_Trains and coaches store associates.

_Decorates cake base on presentations, taking customers' cake orders, providing suitable recommendations on cake designs, packaging bakery items.

_Communicates with customers on products and prices, weigh certain items.

_Provides samples for customers, stocks and replenishes counters with products.

_Help answer the questions from customer, make an order, make an appointment, offer wedding cake ideas.

The bowl of Pho -Server

Feb 2020 – April 2020

_Engage with customers in a friendly manner.

_Write down customer’s food orders on order slips, then memorize and read back orders to customers.

_Collect payments from tables.

_Keep the waiting environment and tables clean and orderly, in order to improve customer satisfaction and prepare tables for new incoming customers.

_Ensure customers enjoy their meals and resolve any issues that arise with the customer’s food, or the service provided.

Heaven Foot Spa –Nail technician, Customer Service

April 2020 – Augst 2020

_Paint fingernails and toenails, clean, cut and shape nails.

_Recommend colors, rhinestones and designs based on each customer’s style, remove previously applied polish.

_Prepare and clean beauty station in-between appointments.

_Sterilize equipment before use.

_Inform clients about additional services and offers nail care treatment tips appointments. Help answer the questions from customer, make an appointment, order nail supply.

Sunset Nail Spa –Nail technician

June 2019 – Augst 2019

_Paint fingernails and toenails, clean, cut and shape nails. Recommend colors, rhinestones and designs based on each customer’s style.

_Remove previously applied polish, prepare and clean beauty station in-between appointments.

_Sterilize equipment before use.

_Inform clients about additional services and offers. Give hand and foot massages.

_Offer nail care treatment tips. Take an interest in customers.

Target –Grocery team member April 2017 – Nov 2018

_Performed various stocking tasks. Accountable for safe merchandising practices.

_Consistently provided the highest quality in customer service in a fast-paced environment.

_Upheld all company standards through the applications of set policies and procedures.

_Responsible for replenishment, rotation, freshness, in-stocks, proper signing, and overall cleanliness in grocery department.

_Follow food safety best practices.

_Responsible for receiving and unloading merchandise from the backroom.

_Cross-train and work in other departments as needed.

Contact this candidate