Syed M. Umair (ACP, ONSSI, BWC)

** *********** **, **********, ** 08060 609-***-**** adz8yr@r.postjobfree.com

Executive Summary

Experienced Technical/UAT Analyst for

Quality Assurance User Acceptance Testing Project Management As full t

Over 13 years of progressive experience as a dedicated, energetic and motivated team player in the field of Information Technology. Able to work successfully in diverse atmospheres and variety of situations. Thrive on challenges and work well under pressure to get the task at hand done. Equipped with positive attitude and focus on customer needs to deliver wins in the past. Looking forward to challenges to keep learning new vistas and domains.

Key Strengths

•Analytical Skills: Excellent analytic skills to focus on requirement elicitation, test planning and execution.

•Test Planning: Draft test strategy to ensure requirement coverage and quality delivery.

•Test Execution: Detail oriented resource with focus on identifying and validating alternate paths leading towards quality product.

•Defect Triage: Understanding of Defect Management lifecycle to ensure reported issues are tracked and resolved.

•Process Improvement: Always on the lookout for possible methods to improve process at hand and eliminate waste by applying continuous improvement principles.

•Technology Background: Versatile profile with background in programing, analytics, testing and project management. Technology background helps immensely during effort estimation exercise with project teams, implementation and testing phases increasing project success ratio.

Professional Experience

JP MORGAN CHASE, Wilmington, Delaware Jan 2023 - Present

Business UAT Lead

•User acceptance testing for Business technologies on Credit Cards Rewards section. Ensure 100% accuracy of Functional and Regression testing and maintaining detail documentations.

•Maintain and lead UAT release schedule using JIRA and Confluence.

•Establish relationships with Development and Product Management teams.

•Ensure business requirements are understood across all members of the team.

•Develops a complete understanding of business processes, applications, customer needs.

Freedom Mortgage, Mount Laurel, NJ Feb 2020 - Nov 2022

Senior Business UAT Lead

•User acceptance testing for Business technologies. Ensure 100% accuracy of testing and thorough documentation.

•Maintain and lead UAT release schedule using JIRA.

•Successfully oversee and preform validation of weekend and overnight Sprint Production releases.

•Establish relationships with Development and Product Management teams.

•Ensure business requirements are understood across all members of the team.

•Develops a complete understanding of business processes, applications, customer needs and working as a Subject Matter Expert (SME).

•Work extensively with vendor systems, such as Salesforce for loan origination testing, FNMA agency guidelines.

•Establishing cross training documentation between team members and involve in the training of new hires and first flyers as well.

New Jersey Business Systems Inc – Robbinsville, NJ Mar 2015 – Jan 2020

NJBS focuses on public sector by providing unique insight and understanding of the government procurement processes. NJBS focuses on providing technical resources for government correctional facilities.

Senior Technical Analyst

Working with Homeland Security project of satellite systems that gives the backup for 4G LTE that include AVL satellite and Hughes modem. Key focus on requirement understanding, implementation and assist with testing activities for Homeland Security’s satellite deployment and troubleshooting with Hughes modem. Detailed responsibilities include the following:

•Configure and manage surveillance camera systems with the use of video management software that include Axis, Exacq Vision, March Network and ONSSI in all the correctional facilities in NJ, County Parks, Hospitals and Sherriff’s Office.

•Perform general IT works for the company that include software updates, data backups, quick book installation and maintenance, cloud backup, G-suit administration, add users and roles in active directory printer installation, Microsoft server 2008 R2, virtual servers, VMware VSphere, configuring VLans, telnet and IP Subnetting etc.

•Reengineered company’s systems setup, establishing automated server generation routines, optimizing system performance, installing upgrades/patches, establishing system monitoring and maintaining security protocols.

•Ensured that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.

•Configure and install microwave radios that include Radwins, Ceragon, and Bridgewave point to point or point to multipoint.

New ERA Transport – Burlington, NJ Jan 2014 – Mar 2015

UAT Analyst

Worked as UAT analyst for home grown Transportation Management System for New ERA Transport. TMS focused on Broker Management, Invoicing, Load Management and Maintenance.

•Working with team players to review requirements and formalize test approach.

•Involved in daily status meetings to provide accomplishments for previous day, plan focus for current day and obstacles if any.

•Creating testing work products Test Plans, Test Strategy, Traceability Matrix and Regression suit.

•Reviewing work products - Test Scenarios, Test Cases and Test Data.

•Reviewing defects for Validity, Priority and Severity. Assigning valid defects for Business clarification, development needs and QA Review for resolution and closure.

•Conducting daily defect meetings internally and joint calls with project team.

•Providing sign off for Functional Delivery of the release.

•Conducting lessons learnt on project delivery.

•Managing project QA Risk log and mitigation plans.

American Custom Drying, Burlington, NJ May 2006 – Dec 2013

System Administrator

•Responsible for systematical setting and communicating operating plans, monitoring process data against limits, and highlighting priorities on deviations.

•Provide support to end users related to hardware and software, computer applications, LAN components and peripherals.

•Carry out on-site analysis, identification, and resolution of difficult desktop problems for end users.

•Supervise complaint ticketing system and follow timely resolution of all work orders

•Install, organize, test, maintain, check, and troubleshoot end user workstations and interrelated hardware and software.

•Recommend and apply solutions, including on-site repair for remote users.

Selected Skills/Technology Platforms / Systems / Programming Architectures

Quality Assurance

(JIRA, HP ALM) - Test Planning, Test Execution, Defect Management

Process Mapping

Visio

Documentation

MS-Office Suite

Windows OS

Troubleshooting and installing Windows XP 2007/Vista/Windows 8

Telecommunication

Advance Communication System, Electronic Machines, Navigational Aids, Numerical Methods, VLSI.

Networking

Networking protocols and layers

Troubleshooting

Windows and software installations

Trainings

Axis Certified Professional, ONSSI Certified, Bridgewave Wireless Certified

Education

Bachelors in Electronics Engineering

(Major: Electronics) Sir Syed University– Karachi, Pakistan (2000-2003)

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