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Front Line Customer Service

Location:
Hershey, PA
Posted:
October 08, 2023

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Resume:

PROFILE

Dedicated professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member and leader. Demonstrated strengths working with people at all levels- customers, managers, and colleagues- with accumulated training and coaching experience.

Proven ability to manage time and oversee important projects. Possesses initiative and self-motivation required to adapt to new environments and learn quickly. Approach duties with focus, commitment, and diligence.

CONTACT

PHONE:

929-***-****

ADDRESS:

371 E Glenn Road APT 1

Hershey PA 17033

EMAIL:

adz8yn@r.postjobfree.com

SKILLS:

Creative problem solver

Exceptional communication skills

Quick learner

Strong client relations

Leadership

Persuasive speaker

Time Management & Organization

Proficient in MS Office

Forklift Operator Experience

House Gate Experience

IBRAHIM NASEF

WORK EXPERIENCE

DHL- TASKER ( JONESTOWN )

December 2022–Present

Plan, allocate, pick, manifest, and close daily waves of orders.

Utilize blue yonder (WMS) and nulogy to monitor workload and generate reports for shift progress

Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.

Generate and utilize system reports and audit sheets to evaluate the shift progress.

Interface with internal and external teams to remove system related barriers and resolve issues.

Ensure complete communication for turn of shift.

Run audits for staging lanes and drop zones ensuring accurate inventory and quality.

Tally logistics - dispatcher

June 2022 - December 2022

Supervise the route and status of field units to prioritize their daily schedule

Maintain and update call logs, call records and other important documentation

coordinate efforts of field units by multi-channel communication

DHL- TASKER (GENERAL MILLS )

October 2021-June 2022

Provide frontline leadership for over 60 associates while minimizing risks

manage workflows in WMS to facilitate efficient completion of IB/OB loads

generate reports to monitor work loads and direct resources to appropriate tasks

Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods

expedite transactions through the warehouse management system

DHL- FORKLIFT OPERATOR ( GENRAL MILLS )

February 2021- October 2021

Move products to specified storage spaces and unload and stack boxes while observing safe lifting practices

Use RF scanners to keep accurate put away records

Maintain a clean, unobstructed work area, and report any health or safety issues to supervisors

SALT WATER- RESTAURANT MANAGER

February 2020–January 2021

Organize and supervise shifts.

Regularly review products quality and research new vendors

Respond efficiently and accurately to customer complaints.

Coordinate daily front and back of restaurant operations.



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