Front Line Customer Service
Resume:
PROFILE
Dedicated professional with significant experience providing front-line customer service with honesty and integrity while working as an effective team member and leader. Demonstrated strengths working with people at all levels- customers, managers, and colleagues- with accumulated training and coaching experience.
Proven ability to manage time and oversee important projects. Possesses initiative and self-motivation required to adapt to new environments and learn quickly. Approach duties with focus, commitment, and diligence.
CONTACT
PHONE:
ADDRESS:
371 E Glenn Road APT 1
Hershey PA 17033
EMAIL:
************@*****.***
SKILLS:
Creative problem solver
Exceptional communication skills
Quick learner
Strong client relations
Leadership
Persuasive speaker
Time Management & Organization
Proficient in MS Office
Forklift Operator Experience
House Gate Experience
IBRAHIM NASEF
WORK EXPERIENCE
DHL- TASKER ( JONESTOWN )
December 2022–Present
Plan, allocate, pick, manifest, and close daily waves of orders.
Utilize blue yonder (WMS) and nulogy to monitor workload and generate reports for shift progress
Work closely with operations to identify and eliminate overages, shorts and damages causing inventory issues.
Generate and utilize system reports and audit sheets to evaluate the shift progress.
Interface with internal and external teams to remove system related barriers and resolve issues.
Ensure complete communication for turn of shift.
Run audits for staging lanes and drop zones ensuring accurate inventory and quality.
Tally logistics - dispatcher
June 2022 - December 2022
Supervise the route and status of field units to prioritize their daily schedule
Maintain and update call logs, call records and other important documentation
coordinate efforts of field units by multi-channel communication
DHL- TASKER (GENERAL MILLS )
October 2021-June 2022
Provide frontline leadership for over 60 associates while minimizing risks
manage workflows in WMS to facilitate efficient completion of IB/OB loads
generate reports to monitor work loads and direct resources to appropriate tasks
Manage the scheduling of inbound carriers and the outbound shipping schedule by updating appropriate communication methods
expedite transactions through the warehouse management system
DHL- FORKLIFT OPERATOR ( GENRAL MILLS )
February 2021- October 2021
Move products to specified storage spaces and unload and stack boxes while observing safe lifting practices
Use RF scanners to keep accurate put away records
Maintain a clean, unobstructed work area, and report any health or safety issues to supervisors
SALT WATER- RESTAURANT MANAGER
February 2020–January 2021
Organize and supervise shifts.
Regularly review products quality and research new vendors
Respond efficiently and accurately to customer complaints.
Coordinate daily front and back of restaurant operations.
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