Experienced Salesforce Administrator and Jr. Developer with a strong background in CRM. Holding multiple Salesforce certifications, I am adept at crafting solutions that bridge the gap between technical capabilities and business requirements. With a proven track record of optimizing CRM systems and resolving technical challenges, I am committed to driving innovation within the Salesforce ecosystem.

Skills

Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Pardot

Management: Scrum and Agile proficiency, JIRA

Programming: HTML&CSS, SOQL, JS, LWC,

ApexProject

Confluence Integration: Tableau, Freshdesk, G-

Connector, Salesforce Connector

Certificates

Salesforce Certified Administrator

(SCA)

Salesforce Certified Marketing

Cloud Email Specialist

Salesforce Certified Platform App

Builder

Salesforce Certified Platform

Developer I

Salesforce Certified Experience

Cloud Consultant

Professional Experience

Salesforce Administrator, DC Traders

Proficient in setting up and configuring Salesforce objects, fields, workflows, and approval processes to meet business requirements.

Skilled in data import/export, data cleansing, and maintaining data quality within Salesforce. 08/2022 – present

New York, USA

Experienced in providing user training and support, including troubleshooting issues and addressing user concerns.

Familiarity with Apex programming and Visualforce for custom development within Salesforce. Proficient in creating custom reports and dashboards to provide actionable insights for management and stakeholders.

Knowledgeable about Salesforce security models, including role hierarchy, profiles, and permission sets, to ensure data integrity and user access control. Business Operations Manager with Specialization in CRM, SW Travel 08/2016 – 11/2021 Baku, Azerbaijan

Education

Master of Business Administration - MBA, Azerbaijan State University of Economics • UNEC 10/2013 – 06/2015 Baku, Azerbaijan

Bachelor's degree, Odlar Yurdu University 09/2009 – 06/2013 Baku, Azerbaijan

Languages

English

Turkish

Azerbaijan

Russian

Sama Balayeva

Salesforce Specialist

adz8xz@r.postjobfree.com +1-929-***-**** New York, USA sama-balayeva

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