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Quality Control Customer Experience

Location:
California
Salary:
21.35
Posted:
October 08, 2023

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Resume:

KATHERINE L. MCPHETRIDGE

951-***-**** Email: adz8xr@r.postjobfree.com

AUGUST 2022-PERSENT

SCOTTS MIRACLE GRO

LINE OPERATOR FOR THE FIRST 5 MOUTHS

WRAPPER OPERATOR FOR ONE MOUTH

SAFELY HANDLE ALL PROCEDURES IN A TIMELY MATTER

LINE 6 LEADER OPERATOR

DEIGATED TASK TO 6 EMPLOYEES, DIVIDED UP BRAKE, COUCHED, GAVE DIRECTION ON HOW TO SAFELY EXECUTE ALL TASK

6 MOUTHS OF QUALITY CONTROL

3 MOUTHS OF YARD FOREMAN FOR THE SHIPPING AND RECEIVING LAYDOWN YARD FOR FINISHED PRODUCT. HANDLE ACCURATE COUNTS OF ALL INVENTORY

INPUT DATA, INVENTORY,COLLECTED AND ORGANIZED DATA FOR 8 ASSOCIATES IN WORD EXCEL SHEETS. OCTOBER 2020 – 2022

AMAZON INBOUND CROSS DOCK LAX9, fontana, Ca

TRANSPORTATION ASSOCIATE, L3 LINE HAUL FIELD – TOM

• Yard Jock moved trailers within yard between dock doors and parking slips

• 5 months of experience recorded with DSS and follow all dot regulations

• Ensured yard health was maintained by conducting trailer audits in yard for accurate recording of trailers, trailer information, and parking slip data

• Compliant in standards for check in of drivers at entry gate and check out at exit gate

• Supported and partnered with inside operations on both Inbound and Outbound Docks RC/CENTER RIDER LEAD

• Assisted in managing 10+ drivers on the inbound dock in order to provide work for areas such as the PIDs, PMTs, and AROS.

• Delegated roles to drivers in order to maintain proper workflow of pallets to proper destinations

• Partnered with receive clerks to identify freight type of work in trailers to identify which to prioritize offloading

• Worked with a sense of urgency and efficiency while following and upholding safety guidelines

• Partnered with outbound process assistants to sustain proper transfer of outbound ready pallets to destination staging buffers

TRAILER DOCK AND REALESE

• Ensure each trailer is docked and released correctly and safety to ensure the safety of the dock team and PIT drivers when entering the trailers

• Communicated with receive clerk team to ensure information is correct virtually and physically

• Conducted a safety inspection on all trailers to ensure proper docking is complete

• Escalated safety issues to receive clerk process assistant, area managers, and safety team JUNE 2015 – 2017

TOWNHOUSE MOTEL, orange county, Ca

ASSISTANT MANAGER

• Directed a team of 15 maids and 5 maintenance and landscaping crew members

• Assisted all customers to ensure a positive customer experience

• Maintained books and hourly wages for all employees for quality and accuracy APRIL 2010 – 2013

CLASSIC CAR, orange county, Ca

CHAUFFEUR

• Picked up and dropped off customers to their destinations in a safe and timely manner

• Answered telephones and upheld high customer service to ensure positive customer experience



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