Call Center Representative

Antelope, CA ***** 916-***-**** *****************@*****.***

FARIBA HASHEMI

WEBSITES,

PORTFOLIOS,

PROFILES

● https://www.linkedin.com/in/fariba-hashemi-645019272/ El Camino Fundamental HS, 4300 El Camino Ave, Sacramento High School Diploma, 06/2017

EDUCATION

PROFESSIONAL

SUMMARY

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

●

Knowledgeable Call Center Representative with experience assisting Covered California customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.

●

ACCOMPLISHMENTS Implemented a CSR script to be used for new customers that increased efficiency

by 20%.

● Successfully built a sustainable

relationship with customers, going the

extra mile in all conversations.

●

SKILLS ● Corporate Procedures

● Data Gathering

● Agent Support

Billing Adjustments and

Refunds

●

● Productivity Management

● Information Updates

● Analytical Abilities

CALL CENTER AGENT 11/2022 to 03/2023

TTEC, 5020 Dudley Blvd, McClellan Park, CA 95652

WORK HISTORY

Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.

●

● Maintained user account data by initiating account access and establishing in database.

● Leveraged sales expertise to promote products and capitalize on upsell opportunities.

● Maintained and managed customer files and databases. CERTIFICATIONS ● Licensed [Call Center] - [November 2022-2023] English

Professional Working

Persian

Professional Working

LANGUAGES

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