Customer Service Business Development

** ******* ******, *********, ******* N*T *K* +1-437-***-**** *******@*****.***

Chukwuebuka Obinna Ezelibe

PROFESSIONAL SUMMARY

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

● Internet

●MS Outlook

●MS Windows

●MS Word

● Adobe Photoshop

●MS Office

●POS Systems Expertise

●Business Development Understanding

● Coordination

●Call Triaging

●Customer Retention Strategies

●Problem-Solving Ability

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 06/2023 to 08/2023

Alexander Center, Winnipeg, MB

●Handled customer inquiries and suggestions courteously and professionally.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Answered constant flow of customer calls with minimal wait times.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Processed customer service orders promptly to increase customer satisfaction.

●Provided primary customer support to internal and external customers.

CUSTOMER SERVICE MANAGER 01/2020 to 06/2023

Access Bank Plc, Aba

●Resolved customer complaints while prioritizing customer satisfaction and loyalty.

●Took ownership of customer issues and followed problems through to resolution.

●Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

●Followed through with client requests to resolve problems.

CUSTOMER SERVICE REPRESENTATIVE 08/2016 to 01/2020

Access Bank, Aba

●Handled customer inquiries and suggestions courteously and professionally.

●Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

●Answered constant flow of customer calls with minimal wait times.

●Answered customer telephone calls promptly to avoid on-hold wait times.

●Tracked customer service cases and updated service software with customer information.

●Utilized customer service software to manage interactions and track customer satisfaction.

EDUCATION

Conestoga College, Brantford

Post-Graduate Diploma, Management and Leadership, Expected in 04/2024

University of Jos, Jos, Jos State

Bachelor of Science, Geology and Mining, 06/2012

Contact this candidate