Customer Service Business Development

Janet Lee Yanko

**** ***** **** **** ****** City, Texas 77573 281-***-**** 281-***-****

*******@*****.***

RETAIL MANAGEMENT EXECUTIVE

Creative, goal-oriented and proactive manager with a dynamic career reflecting progressive advancement, superior accomplishments and talent for maintaining profitable operations within retail environments. Successful in capitalizing on emerging growth opportunities, implementing consumer-oriented sales/marketing initiatives, and driving forward revenue and profit gains. Self-directed professional exhibiting high-level business ethics and performance standards. Keen organizational, analytical, problem-solving and decision-making ability. Articulate communicator with the ability to relate warmly with people, generating trust and rapport. Extensive experience in the recruitment, training and development of high caliber sales and service professionals, and management leaders. Core competencies include:

Strategic Business Planning Marketing & Business Development

Staffing& Management Development Product & Market Positioning

Customer Service & Retention Merchandising & Promotion

Budget Development & Management Quality & Productivity Improvement

Cost Containment & Profit Growth Startup & Turnaround Operations

PROFESSIONAL EXPERIENCE

KOHL’ DEPT. STORES, INC., Missouri City, Texas (2011-PRESENT)

Recruited from Best Buy to help turn around an underperforming and below standard facility. Profits and sales have increased with a higher customer service score and hitting matrixes on all levels. Store was a test store for many new ideas and projects that were implemented or discarded through store results.

BEST BUY STORES, INC., Webster, Texas (2009-2011)

Brought on as an operations manager to help lead store to a more customer orientated atmosphere where customer service was the focus. Help implement new selling strategies and improved sales and profit in1 year. Help remodel smaller store to new leaner prototype.

WAL-MART STORES, INC., Houston, Texas (1983 – 2009)

Twenty-six year management career with this Fortune 500 retail leader highlighted by increasingly responsible leadership roles based on exemplary management leadership, sales performance and bottom-line profitability. Functioned as company’s “Change Agent” in the opening and/or turnaround of several locations during tenure. Significant highlights include:

Store Manager—Pasadena (2006 – 2009)

Challenged to lead the turnaround of this underperforming supermarket experiencing excessive compliance, food and safety issues, lack of leadership, employee morale and productivity issues. Assumed full P&L and management leadership for a $100 million operation to include all staffing, training, inventory control, food service, sanitation, safety, vendor relations, promotions, advertising, food demonstrations, competitive analysis and customer service.

Introduced new programs, controls and processes, and led the training and empowerment of 500+ managers and associates.

Brought store under compliance on all food, safety and quality issues.

Doubled the profitability within a six-month period, producing more than $3 million in profit for first year.

Recognized companywide for its exemplary safety record and food compliance.

Janet Lee Yanko Page Two

PROFESSIONAL EXPERIENCE (Continued)

Store Manager-Angleton, Texas (2003 – 2006)

Promoted into this position to manage a $40 million super-center with loss profit since its opening with shared P&L and leadership responsibility for management/associate recruitment and training, merchandising and sales planning, marketing and promotion, human resources, operations, inventory management, shrinkage, customer service, budgeting and financial reporting.

Exceeded all sales and profit plans and made over $500 thousand for the first time, and delivered the lowest inventory levels of (.20%) for this super-center. Store netted over $1 million before next promotion.

Co-manager, Grocery—Alvin, Texas (2002 – 2003)

Promoted and reassigned to provide leadership and direction to a $95 million underperforming location with extensive safety, food quality, and production and compliance issues. Shared P&L leadership for all staffing, training, inventory control, food service, sanitation, safety, vendor relations, promotions, advertising, demonstrations, competitive analysis and customer service.

Successfully brought store back into compliance, and delivered record sales increases and improvements in productivity and customer satisfaction within six months.

Co-Manager-Friendswood, Texas (2001 – 2002)

Promoted to lead the turnaround of the Friendswood location, the largest super-center built at this time. Co-led the start-up and opening of the first $110 million super-center in the Houston area with a shared P & L. Leverage resources and talent to achieve financial and corporate goals. Set and communicated clear and concise expectations for, performance measures, business priorities, change initiatives and developmental opportunities.

Exceeded sales and profit plans for new location.

Brought store under compliance on all food, safety, and quality issues.

Assistant Manager-Friendswood, Texas (1991 – 2001)

Transferred to support struggling unit to develop and implement processes, controls, and achieve goals, to uphold and maintain compliance of asset protection, safety controls, quality assurance standards and overall customer priorities.

Established procedures and protocol for backroom processes for improvement of in-stock and inventory level.

Trained and empowered sales associates, and held accountable for visual merchandising, plan-o-grams, inventory and shrinkage, sales and customer service.

Janet Lee Yanko Page Three

PROFESSIONAL EXPERIENCE (Continued)

Assistant Store Manager—Texas City, Texas (1986 – 1991)

Promoted to Assistant Manager position in $40 million retail facility. Shared P&L responsibility for a $65 million location, a staff of 100, all training and development, sales, merchandising, feature planning, receiving, inventory control, shrinkage, customer service, and gross margin.

Introduced new merchandising trends, a new receiving program and aggressive updating of the facility.

Drove sales revenues up 20% and significantly improved in-stock levels and customer satisfaction.

Department Manager / Support Manager / Sales Associate (1989 – 1993)

Joined Wal-Mart as a sales associate and quickly advanced to assume management responsibility for two different departments—Apparel and accessories. Trained and empowered sales associates, and held accountability for visual merchandising, plan-o-grams, inventory and shrinkage, sales and customer service.

Introduced new merchandising strategies that drove sales revenues up 10%

EDUCATION & CONTINUING PROFESSIONAL DEVELOPMENT

Wal-Mart Management Development & Leadership Training Program

Serv-Safe Certification *Operational Leadership *Diversity Training *Time Management

*Women in Leadership 2003-2008 *Minorities in Leadership 2003-2008

EDUCATION

Graduated from University on Houston with BBA-1986

ACP 2009 certified

Contact this candidate