Customer Service Data Entry
Resume:
Charlotte Henriksen
Remote Patient Scheduler, Remote Appointment Setter & Sales, Customer Service
Lake Ariel, PA
***********************@***********.***
Sales/Customer Service/Administrative Assistant.
Authorized to work in the US for any employer
Work Experience
Scheduler Coordinator
Home Instead - Clarks Summit, PA
December 2018 to August 2019
Coordinated scheduling between patient and care giver for patient care while working remotely, also screened perspective employees for care giver positions.
Customer Service Representative/Telemarketer
State Farm Mutual Automobile Insurance Company - Syracuse, NY
October 2018 to July 2019
Worked in both upstate NY and in Hamlin PA
Telemarketing, outbound calling from lists provided through ECRM (computer system). Met goals, posted payments, maintained customer accounts and data entry which contributed to the improvement of the overall office performance status.
Business to business sales
Rack'em Mfg - Hawley, PA
February 2015 to May 2018
Worked in office and remotely gathering leads and maintaining a client sales base through cold calling. Introducing product and price quoting. Order taking, data entry and providing customer service. Working closely with vendors and resolving customer concerns by email and phone.
Sales
Syracuse Catholic Cemeteries - Syracuse, NY
November 2008 to September 2011
Sales of cemetery plots, scheduling burials, maintaining customer records, data entry, preparing sales contracts and accounts receivable and preparing bank deposits. Along with applying payments to client accounts, filing and responding to client concerns by email, phone and corresponding by mail.
Customer Service/Sales
Lecturama LLC
April 2003 to September 2008
Netherlands 4-2003 to 9/2008
Managed a mail order business for crystal products, responsible for mailings, customer inquiries fulfillment and administrative duties. Accounts receivable and payable, bank deposits. Sales by phone and mail correspondence. Was responsible for scheduling shipments and managed 3 warehouse employees. Worked closely with customs and foreign contacts.
Education
High school or equivalent in Customer Service
Temple University - Tannersville, PA
September 1972 to January 1973
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