Customer Service Support Specialist

Janine

Howard

*** *** ******** **.

Easley, SC *9642

(864)- 907-3082

*************@*****.***

I am a compassionate and caring hard worker who is seeking a place of employment where I can contribute my customer service experience, as well as my skills such as encouraging others and inspiring trust for the betterment of a team.

Skills

• Microsoft Office/ Computer Skills

• Developing Rapport

• Working Independently

• Attention to Detail

• Enforcing Policies to Protect Information

• Coordination

• Conflict Management and Resolution

• Creative Thinking

• Prioritization

• Situational Assessment

• Workflow Management

• Well Organized

• Quick Learner

• Multi-tasking

• Answering Phones with a Pleasant

Demeanor

• Active listening

• Stay on-task without supervision

• Collaboration and Relationship

Management

• Effective Communication (Verbal and Non-

Verbal)

• Group Facilitating

• Setting Goals

• Meeting Deadlines

• Providing Feeback

• Maintaining Focus

Education

SEPTEMBER 2014

Associates in Medical Assisting/ Brown Mackie College Greenville, SC

JUNE 1990

High School Diploma/ Palmetto High School

Pelzer, SC

2

Experience

5/2012– PRESENT

Rehab Support Specialist/ Thrive Upstate (HASCI Div.) Greenville, SC

I currently work out of office and independently to provide in home and lead community life skills training for 18-22 individuals with traumatic brain injuries focused on developing their independence, increase awareness and improving their condition. The success I’ve achieved in my current position stems from my ability to multi-task in order to keep up-to-date and answer emails/phone calls constantly through my work day. While doing this, I also help the individuals set their own goals through assessments and planning. I am also responsible for providing monthly updates of progress and ensure that billing documents stay current by completing monthly documentation as required by Medicaid. 11/2009– 11/2011

Caregiver/ Home Health Care

Pelzer, SC

At Home Health Care, I provided the needs of everyday activity for multiple individuals while ensuring that they were safe and in good health. I also was responsible for encouraging participation in said daily activities to stay alert and active.

01/2005– 11/2009

Cell Leader/ Reliable Sprinkler

Liberty, SC

When working for Reliable Sprinkler as a Cell Leader, I reported to upper management daily on my department’s activities. I trained my team members to operate press machines making cover plates for sprinklers, package parts for shipping and assembly. I also was responsible for inspecting and ordering inventory.

6/2000– 01/2005

Caregiver/ Pickens County Board of Disabilities

Pickens County, SC

As a caregiver, I provided in home care such as bathing, preparing meals, and household cleaning. I also was charged with ensuring safety while eating to avoid choking and helped those I cared for set daily goals.

3

References

Lisa Peoples/Traveler’s Rest, SC 864-***-****

ASSEMBLER FOR THE PEANUT FACTORY- PICKENS, SC

[ACQUAINTED FOR 40 YEARS]

Angie Little/Greenville, SC 864-***-****

JOB COACH FOR THRIVE UPSTATE

[ACQUAINTED FOR 7 YEARS]

Brenda Norris/Easley, SC 864-***-****

CAREGIVER AT DEVINE HOME CARE

[ACQUAINTED FOR 7 YEARS]

Connie Zeimet/Liberty, SC 864-***-****

RETIRED

[ACQUAINTED FOR 15 YEARS]

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