JENNIFER JEAN JONES

** ****** **, *******, ** ***82

adz8p6@r.postjobfree.com

781-***-****

OBJECTIVE: IT Support Specialist

EDUCATION

Ashworth College Certificate Medical Administrative Assistant Norcross, GA

Curry College BA Business Management Milton, MA

Erie Business Center Associates in Computer Systems Erie, PA

Northwest Technical Institute Certificate in Computer Technology Erie, PA

WORK EXPERIENCE

Air National Guard, Otis ANGB, MA, 4/19 – Present Full-time 40 hours

Systems Administrator - 102 ISS

Setup computer systems, computer maintenance, networking, security, management, and train system administrators and operators. Maintaining and troubleshooting Weapons Systems servers, clients, networks, routers, switches, and software systems. Experience with UNIX, Windows, Solaris, Oracle, Cisco, and RAID. Preparing documentation, inventory, and presentations using MS Office, Clerical work.

VA Hospital, West Roxbury, MA 11/15 – 4/19 Full-time 40 hours

Advanced Medical Support Assistant – Surgical Ward

Serve as the first line of contact for patients, nurses, doctors, and the public. Update ward rosters, update patient demographics using CPRS and VISTA, communicate with nurses and doctors regarding pending patient appointments and updates, schedule both inpatient and outpatient appointments for patients, organize and scan medical records, coordinates travel, works with discharge planning and the social work to coordinate discharge paperwork for patients and travel arrangements. Assist medical teams with coordination of new consults, process physician orders according to instructions and ward policies, and established patient care flow, supply inventory, scan medical records into CPRS, maintain paper administrative records for Joint Commission, state, and federal health inspections, maintain HIPPA compliancy.

VA Hospital, West Roxbury, MA 04/14 – 11/15 Full-time 40 hours

Nurse Assistant – Cardiac Unit

Measurement of vital signs to include temperature, pulse, respiration, blood pressure, weight and pain measurement, etc. Perform EKGs. Chart documentation, perform direct patient care duties and patient safety duties. Report data to include changes in patients’ behavior or condition or variances related to neurological signs, vital signs and other parameters. Records treatments, findings, and progress in the electronic patient record and recognizes and reports to RN or provider any significant physical, emotional or behavioral changes in the patient. Collection of specimens to include labeling according to policy, handling and delivery to the laboratory. Transporting patients and specimens to required destinations. Perform and record a variety of advanced specialized treatments that include nasal and/or tracheotomy suctioning, inserting urethral catheters, replacing established suprapubic catheters and maintaining bladder irrigations.

Air National Guard, Otis ANGB, MA, 9/17 – 4/19 Drill Status/Part-time

Geospatial Intelligence Analyst – 101 IS

Analyze overhead and aerial imagery developed by photographic and electronic means. Create and publish products providing customers with critical information about enemy forces, potential battle areas and combat operations. Use of various research tools and software suites to analyze and develop intelligence products.

Air National Guard, Otis ANGB, MA, 11/10 – 8/17 Drill Status/Full-time 40 hours

Systems Administrator – 102 AOC

Setup computer systems, computer maintenance, networking, security, management, and train system administrators and operators. Maintaining and troubleshooting AOC Weapons Systems servers, clients, networks, routers, switches, and software systems. Experience with UNIX, Windows, Solaris, Oracle, Cisco, and RAID. Preparing documentation, inventory, and presentations using MS Office, Clerical work.

Air National Guard, Otis ANGB, MA, 09/09 – 09/15 Drill Status/Part-time

Cyber Systems Technician – 267 Combat Comm

Setup computer systems, computer maintenance, networking, security, management, and train system administrators and operators. Preparing documentation, inventory, and presentations using MS Office. Supervise and train personnel, Clerical work.

Algonquin Heights, Plymouth, MA, 9/08 –2/09 Full-time 40 hours

Receptionist / Clerical Worker

Managed business office of HUD Housing apartment complex. Scheduled applicants for HUD intake. Performed HUD intake with clients ensuring federal and local documents were completed appropriately. Showed apartments. Managed rent collections and issued receipts. Documented rent receipts in Excel spreadsheet. Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers. Answered telephones, directed calls, and took messages. Maintained and updated filing, inventory, mailing, and database systems, either manually or using a computer. Communicated with customers, employees, and other individuals to answer questions, disseminate or explain information, took orders, and addressed complaints. Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

Bradford County Court House, Towanda, PA, 12/00 – 07/05 Full-time 35 hours

Computer Support Specialist/Programmer

Setup computer systems, computer programming, computer maintenance, networking, and training end users.

Maintaining and troubleshooting various county, state, and federal networks, servers, client, computer equipment and software pertaining to the county and state agencies located in Bradford County. Experience with Windows, DEC, Novell, OS2, OS4, and MAC computers. Preparing documentation, inventory, and presentations using MS Office, Clerical work.

PROFESSIONAL QUALIFICATIONS

Security + certification, A + Certification, Certification Medical Administrative Assistant, Medical terminology, Anatomy and Physiology, Electronic Health Records Certification, Pharmacy Technician training, Administrative, Computer training, completion of medical coding course.

Cleared for Top Secret information and granted access to Sensitive Compartmented Information based on Single Background Investigation completed on August 2021.

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