Mehmood Khan

D e s k t o p S u p p o r t E n g i n e e r

CONTACT

Addres

***, ********* ****** *********

gate malad east Mumbai-400097

Phone

908-***-****

845*******

adz8na@r.postjobfree.com

EDUCATION

2022-2024

MASTER OF COMMERCE

University of Mumbai

2019-2022

BACHELOR OF COMMERCE

Ghanshyamdas saraf college of Mumbai

2017-2019

HIGHER SECONDARY CERTIFICATE

Ghanshyamdas saraf college of Mumbai

PRO SKILLS

Network troubleshooting

Data recovery

Microsoft SCCM

Hardware and Software repair

Help desk ticketing system

Active Directory

Microsoft Outlook

VPN Configuration

Desktop Support Engineer with 3.10 years of

experience providing quality and professional

installation, configuration and support of desktop and laptop computers, personal and network

printers and applications. Strong knowledge well-

versed in Windows, MacOS and Active Directory.

Hardworking and passionate job seeker with strong

organizational skills eager to secure entry-level

Desktop support position. Ready to help team

achieve company goals. To seek and maintain full-

time position that offers professional challenges

utilizing interpersonal skills, excellent time

management and problem-solving skills.

WORK EXPERIENCE - 9 MONTHS

17-10-2022 toTill date

DESKTOP SUPPORT ENGINEER L2

DBS Bank- Nariman Point

Ensuring that the anti-virus software is

installed,properly configured,updated and

working properly on all the Systems.

Monitor the performance of the computer

systems and address issues as they arise.

Provide technical support for software re-

configurations to aid in function customization.

Solved Basic installation and operational

problems, processed and resolved hardware,

software, network issues and coordinated with

partners.

Coordinated with appropriate departments to

resolve customer problems.

Provide remote troubleshooting to the end user.

Proven expertise in providing active

directory,Maintain inventory of Asset.

Having Knowledge in O365 how to configure and

troubleshoot.

Completed password changes and supplied active directory support.

Installed both computer hardware and software for employees. Trained staff on a new employee computer access protocol. Test software performance throughout the desktop network to ensure peak performance.

Performed configuration testing of antivirus software in a networked environment.

WORK EXPERIENCE - 3.1 YEARS

09-09-2019 to 14-10-2022

Tech Mahindra Business Services

DESKTOP SUPPORT ENGINEER

Removed malware, ransomware, and other threats from laptops and desktop systems.

Configured hardware, devices, and software to set up work stations for employees.

Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.

Maintained support policies and methods of support delivery to provide technically accurate solutions to users. Walked individuals through basic troubleshooting tasks.

Analyzed issues to identify troubleshooting methods needed for quick remediation.

Troubleshot potential problems and eliminated before issues escalated or cascaded.

Explained technical information in clear terms to promote better understanding for non-technical users.

Proven expertise in providing active directory,Maintain inventory of Asset.

Provide remote troubleshooting to the end user.

Maintaining a Tracker and also having Knowledge of handling Tickets.

Ensuring that the anti-virus software is installed,properly configured,updated and working properly on all the Systems. CERTIFICATIONS

Diploma in Network Administration From Jetking, Borivali Mumbai in the year 2019.

Personal Information:

Date of Birth : 26/08/2001

Religion : M uslim

Marital status : S i ngle

Nationality : Indian

Languages known : English and Hindi

Passport Details

Passport No : W9201727

Date of Issue : 10/01/2023

Date of Expiry: 09/01/2033

Place of Issue : Mumbai

Declaration

I hereby declare that the above mentioned information is true to the Best of my Knowledge.

Yours Faithfully,

Mehmood Khan

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