Service Representative Patient Care

ROBIN S. LANE Suffolk, VA 757-***-**** ************@***.***

Versatile Administrative Support Professional offering extensive expertise in office management, staff development, and direct patient care for diverse customer-centric businesses. Displays a natural talent for rapport building, facilitating collaborative team environments, and delivering positive customer experiences at every touchpoint. Leverages big picture thinking and a proactive mindset to drive change and enhance operational efficiencies. Core expertise includes: Administrative Support Dental Operations Direct Patient Care Customer Service Client Relations Scheduling – Appointment Setting Records Management Staff Training New Hire Onboarding Entrepreneurship Process Improvements Data Analysis Microsoft Office PROFESSIONAL EXPERIENCE

Dr. Jerome Schonfeld, DDS – Portsmouth, VA 2015-2022 DENTAL HYGIENIST/ADMINISTRATIVE ASSISTANT

• Administered personalized, compassionate care to dental patients of all ages, performing routine dental procedures and assisting the dentist with advanced treatments and oral surgeries

• Built positive relationships with dental patients through active listening, problem identification, and proactive follow-up, developing treatment plans for review and final approval by the attending dentist

• Played an integral role in administrative operations, performing client intake, scheduling appointments, onboarding new hires, and leading change management to enhance operation efficiencies Accomplishments:

Utilized diplomacy and conflict resolutions skills to resolve employee disagreement regarding uniforms, organizing a voting competition to establish designated uniforms for each day

Implemented a new inventory management process to organize the dental supplies for easy accessibility and proper storage

Created lead generation initiatives to grow the new patient pipeline, increasing production by 20% Dr. Ben Foster, DDS-Portsmouth, VA 2006—2015

Dr. Jerry Clarke, DDS – Suffolk, VA 2006-2010

DENTAL HYGIENIST

• Supported the daily operations of a quality-driven dental practice, providing hands-on support to the dentist during routine dental procedures and oral surgeries,

• Prepped all dental treatment rooms according to the appointment type, sanitizing and storing all dental tools and equipment in adherence with strict safety and regulatory requirements Accomplishments:

Observed the process for water syringe tip sterilization and storage to identify the cause for excessive reordering, implementing a new method to reduce accidental disposable and cut costs

Coached and trained a new hire in office procedures, protocols, and best practices to speed up the acclimation process and improve overall productivity EDUCATION & CREDENTIALS

Master of Business Administration Old Dominion University – Norfolk,VA Bachelor of Science in Dental Hygiene Old Dominion University – Norfolk,VA Dental Hygiene Certification ǀ Dental Hygiene License # 040******* CPR Certification, 2023

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