Yoesvel Llerena Suri

AREAS OF EXPERTISE

Customer Service, Troubleshooting, Back office Administration // Cameraman, Photographer

WORK EXPERIENCE

Tata TCS. October 2015 – June 2022

Customer Support Analyst for Kimberly Clark & Atlascopco (Spanish and English)

Troubleshot and gave assistance with user accounts-related problems

Helped configuring, optimizing and installing supported softwares and applications in PC or Mobile phones

Created or eliminated user accounts for new comers and ending contracts

Created tickets and assigned them to corresponding teams when the issue is out of our scope

Transcom Ltd. March 2014 – October 2015

Customer Support Agent for BravoFly (Spanish and English)

Booked and modified flights based on customer requests

Handled customer claims related to bookings and payments

Handled account-related administrative tasks

Transcom Ltd. November 2013 – March 2014

Customer Support Agent for eBay (Spanish and English)

Troubleshot customer problems

Answered queries received

Provided special assistance in account-related issues

Freelancer November 2012 – Present

Cameraman and Editor

Photographing and editing documentaries, social and private events, promotions, music videos

Freelancer November 2012 – 2015

Translator English-Spanish, Spanish-English

Translated certificates, advertisements, book segments, contracts

Cuban Institute of Radio and Television (Cuba) December 2004 – November 2012

Cameraman

Photographed documentaries, interviews, news, live broadcast, art events, political meetings

Recognized by multiple national and international awards

Freelancer September 2002 – Present

Interpreter English-Spanish, Spanish-English

Interpreted in conferences for medical school

EDUCATION

2008– 2010 Central University Marta Abreu – Social Communication Studies

1995-1998 Antonio Guiteras Holmes – Electronic Technician

SKILLS

Languages: Spanish – Mother tongue

English – Fluent

Italian – Basic

Portuguese – Basic

IT Skills: MS Office applications (Word, Excel, PowerPoint, Outlook), Internet Explorer

Excellent User level

Strengths: Communication skills, interpersonal skills, accuracy, load capacity

Budapest, February 7, 2023

Contact this candidate