Customer Service Data Entry

Margaret Hanson (Peggi)

**** * ** **.** **A Hollywood, Florida (cell) 954-***-****

(E-mail) ********@*******.***

People-oriented and dependable professional with over 20 years of experience in customer service. Able to build meaningful relationships with consumers and colleagues. Great in a team or individual work environment. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with internal and external service lines to exceed key performing indicators. Experienced in coordinating, planning, and supporting daily operational and administrative functions. A seasoned team player that focuses on solutions vs only focusing on the problems.

Experience

Memorial Healthcare System

Patient Financial Service Representative OPBH August 2018- December30,2021

Effectively Registers and preregisters all patients daily

Registration/Discharge/Appointments

Excellent customer service skills

Effectively works with staff to ensure patients’ needs are met.

Effectively meets project deadlines.

Effectively handles high volumes of work.

Effectively processes all applications for government grants.

PRE REG

Memorial Healthcare System, SBCHS, Hallandale, FL November 2014 – August 2018

Referral Coordinator/ Supervisor

Maintains Day to Day managing of the department.

Excellent customer service skills

Effectively works with staff to ensure patients’ needs are met.

Effectively handles high volumes of work.

Effectively manages stressful work environments.

Effectively meets project deadlines.

Trains all new staff to the department

Effectively learns all the new programs and trains staff on the processes and workflow.

PetSmart June 2016- July 2017

Cashier /stocker

Memorial Healthcare System, SBCHS, Hallandale, FL January 2012-2014

Lead Patient Financial Representative

• Excellent customer service skills

• Effectively works with co-workers to ensure that patient needs are met.

• Effectively handles high volumes of work.

• Effectively manages stressful work environments

• Effectively meets project deadlines

Hard Rock Live, Hollywood, FL October 2007 – Jan 2017

Cashier, Bartender

• Beer portable

• Cashier

Bartender

Bank Atlantic Center, Sunrise, FL 2007-2011

Supervisor of Concession Stand

Cashier

Cook

Finances

Memorial Healthcare System, Primary Care Clinic, Dania, FL July 2005- Dec 2011

Lead Patient Financial Representative

• Registration /Discharges /Appointments

• Referrals

• Answer Phones

• Filing / Medical Records/ Data Entry

• Team lead to oversee the clinic

• Ordering Supplies for the clinic

• Trouble shooting all issues with patients, before sending to Administration

• Etc.

Outreach Senior Health Care, Fort Lauderdale, Florida 2003 to 2005

Patient Screener/Clerical, Filing, Data Entry

• Follow up with all previous Patients

• Customer service, Quality Control

• Data entry

• Events at Senior centers

• Insurance Verification (Medicaid, Medicare, HMO, etc)

Aurafin Corporation, Tamarac, FL 1994 to 2003

Supervisor of Polishing/Product Development,

Was supervisor of polishing department

Previously in department for jewelry prototypes and finishes

Product Development

Jeweler (stamping, grinding, preparing castings).

Setter of color Gemstones.

Wax injection

Frano’s, Pompano,Florida 1993 to 1994

Manager/Consultant

Manager for entire production shop.

Acted as consultant on construction of production shop.

Set up and managed the washout and plating departments as well as acting as lead polisher.

Monte Trevi, Hollywood, FL 1977 to 1993

Manager/Trainer

Managed and trained polishing department.

Honed my skills of polishing and lapping, to an expertise level.

Wax injection specialist, and treed up for casting.

The Rock Shop, Hallandale, FL 1976 to 1977

Shop Manager/Stone Cutter

Performed all clerical duties, as well as opening and closing store.

Implemented my skills of polishing and lapping.

Progressed to cutting stones, wax designing and casting.

Meyer Zepher,Hollywood, FL 1973 to 1976

Office Assistant/Polisher/Lapper

Assisted with Daily office activities, i.e., shipping, receiving, packaging.

Trained and performed all aspects of polishing precious metals.

Trained and performed lapping jewelry.

Education

• South Broward High School, Hollywood, FL Class of 1977

• Computer Skills Development, Fort Lauderdale, FL

• Plantation Community School, Plantation, FL

oKeyboarding, Microsoft

• Piper High School, Sunrise, FL

oSilk Floral Design

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