ROBERT O. PAONE

** ****** **.

Hopewell Junction, N.Y. 12533

845-***-**** adz8jd@r.postjobfree.com

NETWORK ENGINEER

Accomplished and dedicated WAN Technical Professional who formerly worked at AT&T – Global Tier-III group supporting VMware, Silverpeak, Cisco, EdgeMarc, and other SD-WAN and legacy clients. Extensive experience working with Global Enterprise Networks at IBM, AT&T and CIT data center in Livingston N.J. Implemented Cisco designs, performed tests with Global customers and previously worked four years implementing configurations and testing Cisco routers for IBM. Presently open to all management and technical opportunities. I can bring value in a Service Manager position as a customer representative to drive technical issues to resolution with your AT&T and IBM service accounts.

AREAS OF EXPERIENCE

Early experience implementing seamless network changes for IBM power 9 and new client WAN implementations.

Outstanding multi-tasking and troubleshooting abilities coupled with grace under pressure-filled environments.

Experienced with supporting Velocloud SD-WAN customers and dealing with vendor TAC cases. Pushing for timely resolution. Engaging Velocloud support to perform orchestrator PD to discover and follow through on new bugs and fixes.

Limited technical experience with Riverbed, Pix FW and F5.

AT&T DDI Team worked with DNS/DHCP implementation using Infoblox 2013-2017. Experienced implementing IBM DNS/DHCP changes in Alkamai and Ultradns applications for IBM Wireless.

Remedy, Unified Directory, Salesforce.com and Service Now ticketing systems.

Supported EdgeMarc Routers for Flexware voice and data.

EXPERIENCE

AT&T Global Network

Senior Network Engineer – November 2011 to Present Member of AT&T

Global TierIII Support Team. Position entails trouble resolution for VMware SD-WAN Velocloud, Voice, Data, Cisco, Juniper, EdgeMarc, and limited experience with Riverbed and F5 load balancers.

YOH Communication Consultant at Boehringer-Ingelheim Pharmaceuticals

Network Data and Security Engineer – August 2011 – October 2011

Contracted to perform consolidation on Production 6509 server switches

in preparation for data-center down-sizing. Worked on Cisco Iron Port S650

Proxy Server issues with RAID and was oriented in Proxy server configuration changes, along with daily customer support duties.

DINI Communication Consultant at the Dept. of Education in NYC

Network Engineer - June 2010 – January 2011

Contracted to install and maintain Cisco Routers, Switches, Firewalls and perform problem determination for New York City offices and Schools. Responsibilities include maintenance window changes for Cisco Firewalls, Supported server teams in rolling out new test and production servers by configuring rules for new object-groups for intranet and extranet connectivity on the PIX Firewalls.

N.Y. State Office of Technology / Customer Networking Solutions Senior Data Network Engineer - October 2009 – May 2010

Contracted to deploy QoS on Juniper, Nortel and Cisco devices throughout New York State. Sites included small remote offices to large government hub sites. Responsibilities also included planning and implementing Nortel 470 series code upgrades to 3.7.4. Replaced Nortel and Juniper switches with Cisco stacked 3750’s at designated sites. I created Visio diagrams for each site change. I pre-staged Virtual Tunnels on SSG remote router/firewalls and for the Juniper ISG 550 Hub prior to cutover.

Tier III from 2000 – 2006 where I took on a support role for four years servicing many high end customers utilizing the following protocols: OSPF, RIP, HSRP, DLSW, BGP, IP, QOS, IPX, ISDN, EIGRP, ATM, Frame Relay.

EDUCATION

Cisco CCNA achieved in 2002 and re-certified January 2008.

CISCO ASA/PIX: Completed 11/18/2007 40 hours PIX/ASA Cisco training.

VOIP: Completed 100 hours of VOIP Boot Camp type training with theory and lab at TCY Tech in NYC in 2007. TCY was an authorized Cisco Training center.

Silverpeak SD-WAN training - 2022

Education: Business Admin. Westchester Community College – Valhalla, N.Y.

Novell: CNE Novell Certified Netware Engineer

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