Customer Service Control Manager
Resume:
Sarah Robinson
Memphis, TN
****************@*****.***
I am a graduate of the University of Memphis seeking new opportunities to broaden my skills and knowledge. I have skills in customer service, sales, business, and finance. I used the skills interchangeably throughout my day. I am a positive and bright person. I am hardworking and a team player. I like to share knowledge and as well gain it. Authorized to work in the US for any employer
Work Experience
Quality Control Manager
Glidewell Dental - Memphis, TN
September 2019 to Present
Knowledgeable on • fabrication and repair of dental prosthesis and dental appliances such as dentures, partials, crowns and bridges, inlay/onlay, veneers, and implant restorations.
• Ability to read and interpret dental prescriptions.
• Familiarizes self with wide range of materials, such as metal (precious, non-precious, gold) or not metal materials (porcelain, composite, acrylic, polyurethane, co-polyester, thermo plastic) and their use in fabricating dental restorations.
• Knowledgeable on practices restoring natural teeth and correcting dental irregularities by manufacturing fixed or removable appliances.
• Knowledgeable on technicals decisions when fabricating dental prosthesis.
• Knowledgeable on replacing partial or total loss of natural teeth by constructing partial or full dentures
(metal and non-metal).
Customer Service Advisor
Concentrix - Lynchburg, VA
November 2021 to February 2022
My duties were answering calls & Documenting Case information. Communicated product issues. While creating and / or update case with clear and documentation on every call. Advised the caller of recommendations made if there was a need for alternatives. I performed follow ups on existing cases and close cases as appropriate
• Explained products and benefits
• Confirmed payments, refunds, etc.
• Resolved payment and order disputes
• Provided excellent technical support
Customer Service Representative
Everise - Memphis, TN
November 2020 to November 2021
My duties at this company are to provide quality customer service while giving the customer the quality service the customer needs. Also assisting in the care of the member while using CRM software. I also assist a range of people from different cultures and different languages.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
Sales Agent
Crisp Connections - Memphis, TN
June 2020 to August 2020
Working with this company I made new sales opportunities through outbound calls. I met the needs of customers and match those to the products offered. I can build rapport with prospects through friendly, engaging communication. I respond swiftly and courteously to customer complaints or inquiries Education
Bachelors in Health Studies
The University of Memphis - Memphis, TN
August 2016 to December 2020
Skills
• Microsoft Office
• Spanish
• Managing
• Inside and Sales
• Materials Handling
• Customer Service Expert
• CRM Software
• Risk management (4 years)
• Computer science (6 years)
• Statistical analysis (6 years)
• Financial acumen (6 years)
Languages
• Spanish - Intermediate
Links
http://linkedin.com/in/sarah-robinson-941198144
Awards
Pharmacy Training
January 2021
Takes calls from patients, pharmacies and providers for The Clinical Services Pharmacy team. I performed a variety of activities and moderately complex administrative, operational, and customer support assignments.
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