Store Manager Operations

Susan Niemann

Reno, NV

Home Phone: 775-***-****

Email: ******@*****.***

Work History

Off Broadway Shoes (2018-Present)

Store Manager

Job Responsibilities

*Interview and hire new employees.

*I would assist in the training of new employee.

*I would help in the making of the schedule each week making sure we stayed in our budget we were given.

*I assisted in making sure the sales floor was set according to the diagram.

*I would receive the shipment we would receive on a daily basses.

*I would make sure that the sales floor was fully stocked with product.

*I made sure that all customers concerns and questions were answered.

*I also worked the cash registers as well as handled customer’s returns when needed.

*I would assist when it came to operations such as •singles and damages.

Kohl’s (March 2011-2018)

POS (Cashier)

(2011-2013)

Responsibilities

*I trained the new hires.

*I worked the cash registers as well as handled customer’s returns when needed.

*I addressed customers concerns and questions they may have.

*I assisted in opening Credit cards with the company. On average I would open 15-20 credit cards per week.

Shoes Supervisor

(2014-2015)

Responsibilities

*I assisted in monthly updates in the department following the guided book the company would give us.

*I arranged merchandise on fixtures and maintained that signs were correct. I resolved ad issues as needed by changing signs to reflect current sale price. Made sure if there was an issue it was dealt with right away.

*I assisted in the stockroom and made sure it was well organized.

*I made sure my team knew the basics of merchandise standards in regards to the 5 Basics: replenishment, signing, sizing, clearance and clean store.

*I trained the new employees when hired.

Housewares Supervisor

(2015-2016)

*I assisted in weekly changes to the department with sets based on the ads.

*I led several teams with weekly sets depending on the ad that was set to come out.

*I made sure the floor was fully stocked with product.

*I trained new employees when they were hired.

*I would put knew product when it came in out on the floor.

*I would assist customers on the floor and address there issues they may had, and solve them quickly.

Area Supervisor (operations manager)

(2016-2018)

*I was in charge of receiving the truck each week for the store with the UPS Driver.

*I was in charge of putting together a workload planner for each truck and making sure we were fully staffed each truck we received.

*I was in charge of making sure the sales floor was fully stocked with merchandise.

*I would make sure the dock was organized and clean.

*I would do weekly audits to make sure the stockroom was linked in correctly with the product.

*I was also in charge of ship from store (buy online pick up in store) program.

*I assisted in making sure the store makes its credit and sales and customer service goals each week.

Target

September 2010-January 2011

Cashier

* Working the register and checking customers in and out effectively and efficiently.

*Assist in stocking the floors with inventory.

*Making sure customers were being taken care of.

Training

I have Microsoft Office, Excel, PowerPoint proficiency experience as well as PowerPoint proficiency. I'm highly I'm very energetic and well organized. I’m also very Excellent with communication skills. I have over two years of leadership of experience.

Schooling

High School

Damonte Ranch High school

Graduated 2010

College

TMCC

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