BENELFELLAH ABDELKARIM

SKILLS

• Customer Focus.

• Gets Results.

• Lives the Vlues.

• Communication with Impact.

• Develops Self and Others.

• Works Successfully with Teams.

• Makes Good Decisions.

• Deals with Change Effectively.

• A sense of Responsibility.

ACCOMPLISHMENTS

Streamlined workflow by

consolidating lengthy processes and

redundant documentation that

resulted in more effective and timely

completion .

•

PROFESSIONAL

AFFILIATIONS

• Member, Custemer Service.

CERTIFICATIONS

• Driving License B .

LANGUAGES

Arabic: First Language

English: A2

Elementary

French: B1

Intermediate

Flexible customer service professional with 7 years of success in resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and arranging appropriate service. Supportive team player, well-versed in providing helpful service across multiple platforms to retain clients.. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

EXPERIENCE

November 2014 - March 2019

Client Service Specialist PANDA MARKET, EL KHOBAR, ARABIE SAOUDITE

August 2012 - October 2014

Client Service Carrefour MARKET, EL JADIDA, MAROC

May 2011 - June 2012

controle qualite nestle maroc, el jadida, maroc

EDUCATION

2014

Diploma of Higher Education Quality, Safety and Environmental Control

MARKETING AND MANAGEMENT BUSINESS SCHOOL, EL

JADIDA MAROC

We discussed everything related to quality, safety and the environment in parallel with the principles of international standards in the field.

2014

Commercial action and call center jobs Commercial Agent MOROCCO HUMAN RESOURCES, Casablanca, CAS

Everything related to marketing selling and pressure to sell in a smooth way.

2014

GCSEs Specialized Commercial Agent

MARKETING AND MANAGEMENT BUSINESS SCHOOL, El

jadida

2010

Technician diploma MECHANICAL REPAIR

INSTITUTE SPECIALIZED IN APPLIED TECHNOLOGY, El jadida Mechanical repair of all motor vehicles.

The challenges of The commercial fonction.

Customer Relationship Management.

Sales Force Management .

•

• Seles Techniques.

CONTACT

EL JADIDA MAROC 24000

+212*********

adz8cc@r.postjobfree.com

2007

Bachelor of Science

SECONDARY QUALIFYING, Sidi Bennour, JDI

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